Brenda Rodriguez Renteria
San Diego
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
13
13
years of professional experience
Work History
Support Staff Member
Networx
06.2021 - 02.2023
- Assisted clients with daily living tasks for increased autonomy and satisfaction.
- Managed challenging behaviors through effective communication, de-escalation techniques, and crisis intervention strategies.
- Participated in ongoing training programs to enhance knowledge base and stay current on best practices within the field.
- Provided transportation assistance as needed, enabling clients to access appointments, resources, or recreational activities safely.
- Improved client well-being by providing emotional support and fostering strong relationships.
- Advocated for clients'' rights, ensuring they receive appropriate services, accommodations, and support in line with their individual needs.
- Guided clients in building essential life skills such as budgeting, cooking, cleaning, and self-care routines for increased self-reliance.
Cashier
Sears
11.2018 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Medical Assistant
Centro Medico MacArthur Park
01.2010 - 01.2012
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed EKGs and other tests based on patient presentation in office.
Cashier
ABM Parking Services
09.2010 - 12.2011
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted and welcomed guests to nurture relationships and grow successful business.
- Processed credit card and cash payments for parking charges and provided customers with accurate detailed receipts.
- Maintained clean and organized valet booth to showcase pleasant environment for guests and encourage consistent traffic flow.
- Inspected vehicles to verify condition ahead of customer returns.
- Answered phones, staffed window and operated POS system concurrently to facilitate excellent service during peak periods.
Skills
- Patient Scheduling
- Customer Service
- Compassionate
- Data Entry
- Reliable team player
- Electronic Medical Records
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
Support Staff Member
Networx
06.2021 - 02.2023
Cashier
Sears
11.2018 - 01.2020
Cashier
ABM Parking Services
09.2010 - 12.2011
Medical Assistant
Centro Medico MacArthur Park
01.2010 - 01.2012
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