Brenda Alin Mercado Hernández
Toluca, México
Summary
My combination of sharp problem-solving skills and collaborative teamwork, along with a track record of efficient returns processing and customer service, positions me as a dynamic asset to any team. I find it easy to interact with other areas involved in my process in order to meet my assigned objectives or activities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Reverse Logistics Specialist
Adecco / SANOFI
04.2023 - Current
- Scheduling, coordination with 3PL and monitoring of customer returns
- Capture and generation of credit note requests
- Monthly tracking reports
- Receipt of goods into warehouse
- Dealing directly with carriers
- Preparation of operational manuals
- Review of inventories
Customer Service Analyst
Adecco / SANOFI
10.2022 - 04.2023
- Customer portal monitoring for capture of purchase orders (retail)
- Customer delivery tracking and invoicing
- Filling of ASN
- Uploading of invoices to the relevant customer portals
- Report generation
- Troubleshooting
- Customer support
Resident / Administrator BOCAR Institute
BOCAR
09.2019 - 09.2021
- Participated in staff training sessions to continually enhance knowledge and skills
- Administration of the training system
- Troubleshooting
- Database analysis and delivery of results
- Monitoring of training compliance for online and on-site courses
- Generation of instructions and usability manuals for the system.
- Data entry
- Development of training manuals
- Implementation of knowledge assessment in the plant
Education
Industrial Engineering
Instituto Tecnológico De Toluca
Metepec, México, Mexico08-2020
Skills
- Documentation accuracy
- Logistics planning
- Shipping coordination
- Returns processing
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Customer service skills
- Problem-solving abilities
Certification
British Council EnglishScore certificate
Trinity College London grade 4 certificate
Languages
English
Intermediate (B1)
Timeline
Reverse Logistics Specialist
Adecco / SANOFI
04.2023 - Current
Customer Service Analyst
Adecco / SANOFI
10.2022 - 04.2023
Resident / Administrator BOCAR Institute
BOCAR
09.2019 - 09.2021
Industrial Engineering
Instituto Tecnológico De Toluca
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