Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brenda Lizett Arce

San Ysidro

Summary

Professional with expertise in reception management and client relations. Enhanced customer satisfaction and streamlined administrative processes at Lubec Spa. Skilled in managing multi-line phone systems and efficient appointment scheduling. Recognized for fostering a positive work environment through strong interpersonal skills and proactive problem-solving.

Overview

18
18
years of professional experience

Work History

Receptionist Administrator

Lubec Spa
11.2023 - 05.2025
  • Directed clients to appropriate staff through incoming calls.
  • Provided professional greetings and assistance to visitors and customers.
  • Maintained clean reception area for positive visitor impressions.
  • Managed complaints, redirected calls, and answered questions.
  • Set appointments for prospective clients as first contact point.
  • Ensured organized reception area with updated materials while monitoring visitor security.
  • Fostered positive workplace through strong interpersonal skills and support for colleagues.
  • Boosted company image by delivering timely assistance to all visitors and vendors.

Administrative Receptionist

Pantoja Aesthetics
06.2018 - 10.2023
  • Provided support during audits by preparing documents accurately and on time.
  • Boosted office morale through team-building activities like potlucks and birthday celebrations.
  • Assisted new employees with orientation materials and workstation setup.
  • Maintained a welcoming reception area with cleanliness standards and professionalism.
  • Enhanced company image with exceptional customer service, greeting visitors warmly.
  • Promoted safety with accurate visitor logs and security access card records.
  • Increased client satisfaction with timely responses to inquiries via phone and email.
  • Streamlined administrative processes by organizing tasks for improved team productivity.
  • Managed incoming calls, ensuring smooth information flow across departments.
  • Handled confidential correspondence while adhering to privacy guidelines.
  • Reduced missed appointments with systematic reminder processes for meetings.
  • Confirmed appointments and updated client records efficiently.

English Teacher

Instituto Noray
09.2009 - 01.2013
  • Developed lesson plans to engage students in English learning.
  • Prepared lesson plans covering course topics.
  • Assessed student progress and provided feedback for academic success.
  • Improved classroom management through consistent routines and clear expectations.
  • Planned lessons to enhance comprehension of books and literary concepts.
  • Created a comprehensive English curriculum for multiple classes.
  • Collaborated with teachers to support struggling students and address comprehension issues.
  • Promoted a positive environment by modeling respect and active listening skills.
  • Designed assessments to measure student progress in English learning.

Cosmetologist

The New Look Salom
09.2007 - 05.2009
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.

Education

GED -

Bay Vista Beauty School
National City, California
03.2006

Skills

  • Reception management
  • File organization
  • Multi-line phone operation
  • Appointment setting
  • Document management
  • Client relations

Languages

English
Advanced (C1)
Spanish
Advanced (C1)

Timeline

Receptionist Administrator

Lubec Spa
11.2023 - 05.2025

Administrative Receptionist

Pantoja Aesthetics
06.2018 - 10.2023

English Teacher

Instituto Noray
09.2009 - 01.2013

Cosmetologist

The New Look Salom
09.2007 - 05.2009

GED -

Bay Vista Beauty School

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Brenda Lizett Arce