Brendha Isabel Cantu Gomez
San Luis Potosi
Overview
6
6
years of professional experience
Work History
Lead Cust Exp Specialist
Honeywell
12.2022 - Current
- Interpreting clients' needs and introduced services to fit specific requirements.
- Building and managing relationships with key clients and partners to drive growth.
- Providing coaching to address doubts within the team on current processes and new ones.
- Overseeing daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
- Foresee possible/future crisis based on changes within the team, processes, new protocols, new activities.
- During difficult times, three distributors accounts (Scansource Inc, BlueStar and Ingram Micro) were under my supervision/managing due to short-staffed.
- Being involved on several projects such as Aged orders clean-up, RMA clean-up and Disty Claims automatization.
- Leading weekly Roadblock calls.
Sr Cust Exp Specialist
Honeywell
03.2020 - 05.2021
- Developed and implemented systems to track customer feedback and satisfaction.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Managed two different Distributor accounts (Scansource Inc & Ingram Micro)
- Lead weekly Roadblock calls for customer's escalations and concerns.
Specialist Customer Experience
Honeywell
07.2019 - 05.2021
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Contributed on several warehouses transitions.
- Managed different accounts from strategic accounts (FedEx), direct accounts.
Adult Education Teacher
Universidad Tangamanga
01.2018 - 09.2020
- Developed strong relationships with students, fostering a positive and supportive classroom environment conducive to learning.
- Utilized multimedia strategies to facilitate learning and increase student engagement.
- Assigned lessons and corrected homework.
- Helped supervisor establish and monitor individual and program objectives.
English Teacher
Linguatec
09.2018 - 06.2019
- Developed innovative lesson plans to engage students in English language learning.
- Kept classroom organized, clean and safe for students and visitors.
- Led interesting and diverse group activities to engage students in course material.
French Teacher
Instituto ALFFA
09.2018 - 01.2019
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
Education
Master's Degree - Adult Education Teaching
Universidad Tangamanga
San Luis Potosi 09.2020
Bachelor Degree - Foreign Languages Education
Universidad Tangamanga
San Luis Potosi09.2018
Skills
- Customer Relations
- Quality Assurance
- Adaptability and Flexibility
- Emergency Response
- Problem-Solving
- Multitasking
- Teamwork and Collaboration
Accomplishments
- Collaborated twice with ISC and logistics in the development of Warehouse transition.
- Achieved Be Courageous recognition.
- Achieved Innovate and Create Value for Customers recognition.
- Achieved Act with Urgency recognition.
- Achieved several Agent of the month recognition.
Languages
English
Advanced (C1)
French
Elementary (A2)
Timeline
Lead Cust Exp Specialist
Honeywell
12.2022 - Current
Sr Cust Exp Specialist
Honeywell
03.2020 - 05.2021
Specialist Customer Experience
Honeywell
07.2019 - 05.2021
English Teacher
Linguatec
09.2018 - 06.2019
French Teacher
Instituto ALFFA
09.2018 - 01.2019
Adult Education Teacher
Universidad Tangamanga
01.2018 - 09.2020
Master's Degree - Adult Education Teaching
Universidad Tangamanga
Bachelor Degree - Foreign Languages Education
Universidad Tangamanga
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