Brian Bravo
Sales and Operations Manager
Playa del Carmen
Summary
Passionate entrepreneur and sales professional with a decade of hands-on experience dedicated to fostering business growth, cultivating team development, and achieving team's personal and professional milestones. Track record of supporting, guiding, and motivating teams to surpass objectives through comprehensive training initiatives, implementing and optimizing sales and management systems, processes, and technology to enhance satisfaction and productivity leading to company growth and strength.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Property Management Administrator
Los Amigos Tulum
03.2024 - Current
- Streamlined property management processes for increased efficiency and cost savings.
- Developed comprehensive reports on property performance, providing valuable insights for decisionmaking.
- Enhanced communication between tenants and management by implementing an online portal for submitting maintenance requests and rent payments.
- Managed budgets for multiple properties, ensuring financial goals were met or exceeded.
- Increased property value by overseeing capital improvements and renovations projects.
- Ensured compliance with local laws and regulations through diligent record-keeping and regular inspections.
- Responded to Common Area Maintenance (CAM) inquiries.
- Coordinated maintenance activities to ensure timely completion and minimal disruption to tenants.
- Implemented effective marketing strategies to attract new tenants and improve occupancy rates.
Call Center Sales Manager
Rent2Own Trailers
03.2023 - 01.2024
- Started my role as a Sales Agent in March 2023 within a team consisting of three salesmen and a General Manager. Our objective was to generate five qualified, ready-to-buy leads per agent, per month for our closing department. Within my initial three months, I not only achieved but exceeded this target, consistently delivering 7 to 9 leads monthly.
- Grew to the position of top-selling agent by my fourth month, I assumed the role of Team Leader, overseeing a group of four teammates. In my fifth month, I transitioned into a closer role for the sales team, managing their daily progress and facilitating sales through various channels, including phone calls, video calls, emails, and text messages. Responsibilities extended to creating sales contracts, securing down payments, and ensuring the production team adhered to contract timelines for trailer delivery, always guiding my team and myself to follow the companies protocols and guidelines.
- Pioneered the development of a comprehensive Call Center Sales Knowhow for the company. Instituted a robust training agenda and conducted training sessions for our freelancing team. Additionally, implemented a Social Media strategy to establish brand presence across different states in the United States.
- Throughout my first year, I meticulously generated and maintained reports, including weekly and end-of-month call counts, incoming call logs, and training agendas. Independently closed over 32 food trailer business deals from initiation to completion, while also guiding my sales team to successfully close 48 food trailer businesses. Provided mentorship and support to six sales team members.
Innovadora de Negocios Comerciales (Laundromats)
08.2019 - 06.2023
- Inaugurated our first store in August 2019, where I assumed a multifaceted role encompassing the creation of the marketing strategy, establishment of the business identity, and oversight of construction and equipment installation.
- Responsibilities extended to managing human resources, accounting functions, sales operations, and the compilation of both sales and operational reports.
- A year and two months later, spearheaded the opening of our second store, introducing a self-service section. My focus shifted towards sales and growth strategies, targeting larger clients such as hotels, hostels, restaurants, and vacation property management companies.
- Within eight months, successfully launched our third location, In this phase, I assumed the role of Operations Manager, concurrently serving as the Sales Supervisor and Customer Satisfaction Manager.
- Subsequently, orchestrated the sale of the company, including its identity and three of its locations, to an American entrepreneur for $1.6 million pesos in June 2023. I facilitated a seamless transition, passing on my remaining location to my retired father.
Personal Concierge
Grand Velas Boutique Hotel
03.2017 - 07.2019
- Started as a lobby concierge and move my way up to Personal Concierge after eight months due to upselling skills, Exceptional customer service and conflict resolution skills.
- Developed a personal mission statement to guide career decisions
- Administered medication and assisted with personal hygiene needs as required
- Completed courses in basic fire fighting, personal survival techniques, first aid, and personal safety and social responsibility.
Education
High School diploma -
The Woodlands Highschool
The woodlands, Texas 02.2008 - 02.2011
International Relations - International Relations
Universidad del Valle de Mexico
01.2011 - 01.2015
Skills
Marketing strategy
Data analysis
Customer relationship management
Sales training
Lead generation
CRM software
Customer service
Team leadership
Conflict resolution
Report generation
Process improvement
Expertise in cold calling
Outbound calling
Interests
Skating
Ice Hockey
Surfing
Fishing
Golf
Writing
Reading
Wood Working
Beer
Cigars
Personal Information
Date of Birth: 03/08/91
Timeline
Property Management Administrator
Los Amigos Tulum
03.2024 - Current
Call Center Sales Manager
Rent2Own Trailers
03.2023 - 01.2024
Innovadora de Negocios Comerciales (Laundromats)
08.2019 - 06.2023
Personal Concierge
Grand Velas Boutique Hotel
03.2017 - 07.2019
International Relations - International Relations
Universidad del Valle de Mexico
01.2011 - 01.2015
High School diploma -
The Woodlands Highschool
02.2008 - 02.2011