Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Brian Cisneros

Brian Cisneros

Tepic

Summary

Diligent Medical / Clinical / Legal interpreter with strong foundation in administrative support and client communication. Successfully managed schedules, handled correspondence, and coordinated virtual meetings for diverse clients. Demonstrated efficiency and problem-solving skills through task prioritization and adaptability.

Overview

4
4
years of professional experience

Work History

Virtual Assistant

VetHubRX
07.2025 - Current
  • Conferred with customers by telephone, chat or email to provide information.
  • Completed business correspondence, transcription, and data entry.
  • Managed CRM input, exports and clean up.
  • Kept extensive contact list updated with new contacts and changes to existing contacts.
  • Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
  • Verify correct prescription input for the clients preferred pharmacies including prescribing Dr information, drug names & dosages, as well as patient personnal info
  • Make upwards of 200 outbound calls within a shift

Medical / Clinical Interpreter (VRI)

AMN HealthCare
07.2024 - 06.2025
  • Translate written medical documents, including consent forms and discharge instructions
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Maintained message content, tone, and emotion as closely as possible.
  • Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
  • Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
  • Expedited emergency response efforts, working closely with law enforcement, medical personnel, or first responders to provide immediate language support as needed.
  • Supported legal proceedings by delivering accurate courtroom interpretations, ensuring fair representation for all parties involved.

Medical / Clinical Interpreter (VRI & OPI)

DataMark
01.2024 - 06.2024
  • Provide real-time interpretation during medical consultations and procedures
  • Translate consent forms and discharge instructions
  • Ensure accurate and complete communication between healthcare providers and patient
  • Streamlined customer service for international clients by interpreting inquiries and responses, leading to improved customer satisfaction.
  • Supported legal proceedings by delivering accurate courtroom interpretations, ensuring fair representation for all parties involved.
  • Enabled effective communication during crisis situations, remaining calm under pressure while delivering accurate verbal translations quickly and efficiently.
  • Ensured compliance with industry standards and best practices by maintaining up-to-date knowledge of relevant terminology and concepts.

Sales Associate

Marshalls Clothing Stores
02.2023 - 07.2023
  • Cleaned stored when necessary according to training guidelines
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Waiter

BJ's Restaurant & Brewhouse
09.2022 - 12.2022
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Promoted specials or upsold items to increase average check amount.
  • Inspected dishes and utensils for cleanliness.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Crew Member

McDonald's
05.2021 - 11.2021
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

High School Diploma -

Nogales Highschool
La Puente, California
07-2022

International Baccalaureate Diploma - English Woman's Studies

Nogales Highschool
La Puente, California
07-2022

Interpreter Skills And Assessment Extended Course - Language Interpretation And Translation

Language Line Solutions (DataMark)
Tepic, Nayarit, Mexico
01-2024

Competency in Medical Interpreting Extended Course - Language Interpretation And Translation

Language Line Solutions (DataMark)
Tepic, Nayarit, Mexico
01-2024

Serve Safe Food Handlers Certificate - Serv Saf

Premier Food Safety
Los Angeles, California
05.2021

Skills

  • Conflict Resolution
  • Performance Evaluations
  • Customer service & Restaurant Experience
  • Organizational Proficiency
  • Relationship Building
  • Computer Technical Skills
  • Bilingual (Native English & Native Spanish)
  • Client confidentiality
  • Fluent bilingualism
  • Terminology management
  • Consecutive interpretation
  • Time management
  • Microsoft / Google office
  • Multitasking

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Timeline

Virtual Assistant

VetHubRX
07.2025 - Current

Medical / Clinical Interpreter (VRI)

AMN HealthCare
07.2024 - 06.2025

Medical / Clinical Interpreter (VRI & OPI)

DataMark
01.2024 - 06.2024

Sales Associate

Marshalls Clothing Stores
02.2023 - 07.2023

Waiter

BJ's Restaurant & Brewhouse
09.2022 - 12.2022

Crew Member

McDonald's
05.2021 - 11.2021

High School Diploma -

Nogales Highschool

International Baccalaureate Diploma - English Woman's Studies

Nogales Highschool

Interpreter Skills And Assessment Extended Course - Language Interpretation And Translation

Language Line Solutions (DataMark)

Competency in Medical Interpreting Extended Course - Language Interpretation And Translation

Language Line Solutions (DataMark)

Serve Safe Food Handlers Certificate - Serv Saf

Premier Food Safety

Similar Profiles

CREATE PROFILE
Brian Cisneros