Brian Cisneros
Tepic
Summary
Diligent Medical / Clinical / Legal interpreter with strong foundation in administrative support and client communication. Successfully managed schedules, handled correspondence, and coordinated virtual meetings for diverse clients. Demonstrated efficiency and problem-solving skills through task prioritization and adaptability.
Overview
4
4
years of professional experience
Work History
Virtual Assistant
VetHubRX
Tepic, Nayarit, Mexico (Remote)
07.2025 - Current
- Conferred with customers by telephone, chat or email to provide information.
- Completed business correspondence, transcription, and data entry.
- Managed CRM input, exports and clean up.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
- Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
- Verify correct prescription input for the clients preferred pharmacies including prescribing Dr information, drug names & dosages, as well as patient personnal info
- Make upwards of 200 outbound calls within a shift
Medical / Clinical Interpreter (VRI)
AMN HealthCare
Tepic, Nayarit, Remote
07.2024 - 06.2025
- Translate written medical documents, including consent forms and discharge instructions
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Expedited emergency response efforts, working closely with law enforcement, medical personnel, or first responders to provide immediate language support as needed.
- Supported legal proceedings by delivering accurate courtroom interpretations, ensuring fair representation for all parties involved.
Medical / Clinical Interpreter (VRI & OPI)
DataMark
Tepic, Nayarit, Remote
01.2024 - 06.2024
- Provide real-time interpretation during medical consultations and procedures
- Translate consent forms and discharge instructions
- Ensure accurate and complete communication between healthcare providers and patient
- Streamlined customer service for international clients by interpreting inquiries and responses, leading to improved customer satisfaction.
- Supported legal proceedings by delivering accurate courtroom interpretations, ensuring fair representation for all parties involved.
- Enabled effective communication during crisis situations, remaining calm under pressure while delivering accurate verbal translations quickly and efficiently.
- Ensured compliance with industry standards and best practices by maintaining up-to-date knowledge of relevant terminology and concepts.
Sales Associate
Marshalls Clothing Stores
USA
02.2023 - 07.2023
- Cleaned stored when necessary according to training guidelines
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Waiter
BJ's Restaurant & Brewhouse
USA
09.2022 - 12.2022
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Promoted specials or upsold items to increase average check amount.
- Inspected dishes and utensils for cleanliness.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Crew Member
McDonald's
USA
05.2021 - 11.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Nogales Highschool
La Puente, California07-2022
International Baccalaureate Diploma - English Woman's Studies
Nogales Highschool
La Puente, California 07-2022
Interpreter Skills And Assessment Extended Course - Language Interpretation And Translation
Language Line Solutions (DataMark)
Tepic, Nayarit, Mexico01-2024
Competency in Medical Interpreting Extended Course - Language Interpretation And Translation
Language Line Solutions (DataMark)
Tepic, Nayarit, Mexico01-2024
Serve Safe Food Handlers Certificate - Serv Saf
Premier Food Safety
Los Angeles, California 05.2021
Skills
- Conflict Resolution
- Performance Evaluations
- Customer service & Restaurant Experience
- Organizational Proficiency
- Relationship Building
- Computer Technical Skills
- Bilingual (Native English & Native Spanish)
- Client confidentiality
- Fluent bilingualism
- Terminology management
- Consecutive interpretation
- Time management
- Microsoft / Google office
- Multitasking
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Virtual Assistant
VetHubRX
07.2025 - Current
Medical / Clinical Interpreter (VRI)
AMN HealthCare
07.2024 - 06.2025
Medical / Clinical Interpreter (VRI & OPI)
DataMark
01.2024 - 06.2024
Sales Associate
Marshalls Clothing Stores
02.2023 - 07.2023
Waiter
BJ's Restaurant & Brewhouse
09.2022 - 12.2022
Crew Member
McDonald's
05.2021 - 11.2021
High School Diploma -
Nogales Highschool
International Baccalaureate Diploma - English Woman's Studies
Nogales Highschool
Interpreter Skills And Assessment Extended Course - Language Interpretation And Translation
Language Line Solutions (DataMark)
Competency in Medical Interpreting Extended Course - Language Interpretation And Translation
Language Line Solutions (DataMark)
Serve Safe Food Handlers Certificate - Serv Saf
Premier Food Safety