Microsoft Office 365
Brian Eduardo Pinzon Piña
Systems Engineer
Col. Plazas De Aragon
Summary
Experienced systems engineer with over a decade of experience collaborating with esteemed clients and technical teams. Proficient in planning and executing comprehensive project plans, utilizing strong leadership and organizational skills to guide teams and meet project milestones. Demonstrated success in implementing efficient processes and achieving project goals.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
PROJECT MANAGER SPECIALIST
AT&T Global Project Management
04.2022 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Created and Developed Data analyst initiative in order to create and send metrics reports to high management team
PROGRAM MANAGEMENT SPECIALIST
COMPUCOM
09.2019 - 01.2022
- Company Overview: Field Operations Center
- Daily meetings with the client (Lexmark management) to ensure customer satisfaction and to discuss new projects and directions and project updates
- Coordinate and make sure field technicians meet their SLA and order the necessary parts
- Manage escalations with Lexmark and CompuCom upper field management
- Weekly Meetings with local management to review and improve process and guidelines
- Daily review and analyze all tickets from Lexmark account to CompuCom
- Coordinate additional projects for the same account
- Deliver daily SLA root cause analysis and operational reports to CompuCom management team
- Field Operations Center
- Standardized processes, evaluated programs and conducted performance reviews with eye toward continuous improvement for organization.
- Streamlined program management processes by implementing efficient project tracking and reporting tools.
OPERATIONS ADMINISTRATOR
COMPUCOM
01.2018 - 01.2019
- Company Overview: Field Operations Center
- Manage, coordinate and ensure the operation for CRICKET Wireless account
- Work together with PMO to efficient process and meet SLAs
- Make sure field technicians meet their SLA and order the necessary parts
- Phone and Email remote tech support to field technicians
- Deliver daily SLA root cause analysis and operational reports to CompuCom and CRICKET management team
- Field Operations Center
OPERATIONS ADMINISTRATOR (REMOTE support)
COMPUCOM
01.2016 - 01.2018
- Company Overview: Field Operations Center
- Level 2 Technical assistance to field techs for T-MOBILE stores (Windows 7, 8 and 10, POS MACHINES, handheld devices, tablets, MOBILE phones, static IP phones, Networking, Windows server)
- Field Operations Center
Education
College degree - Systems Engineering
UTEL
01.2017 - 01.2020
English Teacher Certificate - undefined
Harmon Hall
01.2003 - 01.2005
Skills
Project planning and development
Project tracking
Data analysis
Root-cause analysis
Agile methodology
Microsoft Office 365
Microsoft Power BI
Accomplishments
Presented with the AT&T Conection award for going above and beyond with client by developing a new temporary tool to resolve a system issue which was affecting several service orders. This actions results in being able to continue implementation and eventually deliver the project in time.
Software
Microsoft Power BI
Certification
Comptia A+ Certification
Timeline
Project Management Professional. Certification in progress, to be completed in July 2025
03-2025
PROJECT MANAGER SPECIALIST
AT&T Global Project Management
04.2022 - Current
PROGRAM MANAGEMENT SPECIALIST
COMPUCOM
09.2019 - 01.2022
Comptia A+ Certification
03-2018
OPERATIONS ADMINISTRATOR
COMPUCOM
01.2018 - 01.2019
College degree - Systems Engineering
UTEL
01.2017 - 01.2020
OPERATIONS ADMINISTRATOR (REMOTE support)
COMPUCOM
01.2016 - 01.2018
English Teacher Certificate - undefined
Harmon Hall
01.2003 - 01.2005
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