Brian Isidro Cervantes De La Trinidad
Summary
Dynamic and dedicated professional with experience at Lindsay Branch Library, excelling in customer service and community engagement. Proven ability to enhance user satisfaction through effective cataloging and resource navigation. Skilled in technical troubleshooting and cash handling, consistently improving operational efficiency and fostering positive patron experiences.
Professional with strong background in customer interactions and service solutions. Highly skilled in communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Library Student Assistant
Lindsay Branch Library
09.2024 - 10.2024
- Assisted patrons with catalog searches and resource navigation, enhancing user experience and satisfaction.
- Organized library materials according to classification systems, ensuring optimal accessibility and efficiency.
- Managed circulation desk operations, including check-outs and returns, streamlining workflow processes.
- Organized returned books and materials and assisted with shelving.
- Improved library organization by accurately shelving books and other materials according to the Library of Congress Classification system.
Sales Clerk
Isidro Cervantes
07.2019 - 08.2024
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained accurate inventory records, ensuring stock availability and organization.
- Processed transactions efficiently using point-of-sale systems to minimize wait times.
- Resolved customer inquiries and complaints promptly, improving satisfaction levels.
- Collaborated with team members to achieve store sales targets consistently.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Processed payments and returns with accuracy and efficiency.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
Education
High School Diploma -
Lindsay Senior High
Lindsay, California, United States06-2025
High School Diploma -
Universidad Autónoma De Zacatecas
Fresnillo, Zacatecas, Mexico06-2024
Skills
- Technical troubleshooting
- Community engagement
- Customer service
- Active listening
- Critical thinking
- Customer assistance
- Work ethic and integrity
- Cash handling
- Product restocking
- Payment processing
- Online resources
- Cataloging materials
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Library Student Assistant
Lindsay Branch Library
09.2024 - 10.2024
Sales Clerk
Isidro Cervantes
07.2019 - 08.2024
High School Diploma -
Lindsay Senior High
High School Diploma -
Universidad Autónoma De Zacatecas
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