Brian Ivan Monares Santillan
Cananea, Sonora
Summary
Forward-thinking project management specialist confident in leading team members, managing schedules and coordinating resources. Keeps projects on-track with decisive supervision and quick problem-solving. Persuasive in communicating and negotiating with internal team members, vendors and other stakeholders. Multi-talented Project Coordinator successful at taking on diverse project tasks to meet tight deadlines. Hands-on and analytical problem solver. Provides excellent communication, planning and decision-making skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Project Coordinator
Simmitri Inc.
Cananea
05.2023 - 01.2024
- Contributed ideas towards process improvements that would increase efficiency or productivity levels.
- Ensured compliance with relevant regulations or standards when executing projects across multiple regions.
- Developed and updated project plans to document objectives, technologies, and schedules.
- Identified project needs by reviewing project objectives and schedules.
- Served as point-of-contact to support client's needs and updates.
- Troubleshot and resolved non-technical issues using support documentation and training.
- Monitored industry trends and advancements in order to inform customers of new technologies available.
- Drafted change orders if required by the project.
- Took care of permitting process with different Jurisdictions across California.
Appointment Setter
Social Media Ninjas
Cananea
01.2023 - 05.2023
- Collected data related to customer feedback on products or services offered by the company.
- Performed other duties assigned by management team members.
- Developed and maintained relationships with potential customers through phone conversations.
- Greeted customers, answered general questions and directed to appropriate locations.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Adhered to company policies when scheduling appointments for customers.
- Made phone calls and sent emails to establish leads.
- Maintained accurate records of all customer interactions and transactions.
Team Leader
Onestar
Cananea
05.2021 - 01.2023
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Conferred with other supervisors to coordinate operations and activities within or between departments.
- Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
- Analyzed key performance indicators to identify effective strategies.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Identified customer needs by asking questions and advising on best solutions.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Developed key customer relationships to increase sales.
- Demonstrated product features to align with customer needs.
Agent
Hispand
Cananea
01.2021 - 03.2021
- Adhered strictly to company policies regarding confidentiality of client information.
- Worked with clients to develop short- and long-term career strategies.
- Provided customers with information regarding plan features, pricing, and availability.
- Interviewed prospective clients to obtain data about financial resources and needs.
- Explained coverage options to potential policyholders, answering questions or concerns.
Agent Supervisor
CES Customer Engagement Services
Hermosillo
01.2020 - 12.2020
- Monitored operations and reviewed records and metrics to understand company performance.
- Resolved escalated customer issues in a professional manner while keeping customers satisfied.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Conducted weekly one-on-one meetings with agents to review their progress.
- Encouraged agents to take initiative when resolving problems quickly and efficiently.
Education
Bachelor of Science - Culinary Arts
Universidad Vizcaya De Las Americas
Hermosillo, Sonora, Mexico12-2021
Skills
- Customer Service
- Project Lifecycle
- Performance Monitoring
- Relationship Building
- Spreadsheet Tracking
- Detail Oriented
- Flexible and Adaptable
- Workload Management
- Attention to Detail
- Project Coordination
- Time Management
- Problem-Solving
- Team Leadership
- Remote Team Management
- Technical Support
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Project Coordinator
Simmitri Inc.
05.2023 - 01.2024
Appointment Setter
Social Media Ninjas
01.2023 - 05.2023
Team Leader
Onestar
05.2021 - 01.2023
Agent
Hispand
01.2021 - 03.2021
Agent Supervisor
CES Customer Engagement Services
01.2020 - 12.2020
Bachelor of Science - Culinary Arts
Universidad Vizcaya De Las Americas
Similar Profiles
Corbin MajorCorbin Major
Farm Hand at Chambliss FarmsFarm Hand at Chambliss Farms
Xochitl PerezXochitl Perez
Responsable De Calidad E Inocuidad at Suzis Cookies SAPI De CVResponsable De Calidad E Inocuidad at Suzis Cookies SAPI De CV
Nicole ZapataNicole Zapata
Contractor at Stellar VirtualContractor at Stellar Virtual