Brian Martin Gerbilsky
IT Support Specialist
CDMX
Overview
23
23
years of professional experience
2
2
Languages
Work History
IT Support Engineer
Late Latinoamerica
01.2010 - Current
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Researched and identified solutions to technical problems.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
IT Support Specialist
Tama Group
01.2003 - 10.2007
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Diagnosed and troubleshot hardware, software and network issues.
- Monitored system performance to identify potential issues.
- Tested new software and hardware prior to deployment.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
Education
Degree in Computer Science - Computer Science
Universidad Tecnologica Nacional
Buenos Aires, Argentina 05.2001 -
Skills
Organization
Problem-solving
Time management
Customer success management
Teamwork and collaboration
Task prioritization
Timeline
IT Support Engineer
Late Latinoamerica
01.2010 - Current
IT Support Specialist
Tama Group
01.2003 - 10.2007
Degree in Computer Science - Computer Science
Universidad Tecnologica Nacional
05.2001 -