Summary
Overview
Work History
Education
Skills
Timeline
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Brisa Arizoca-Diaz

Brownsville, Texas

Summary

Dynamic and detail-oriented professional with exceptional customer service skills, honed at Dodici LLC. Proven ability to enhance guest experiences through attentive listening and effective upselling techniques. A team player with strong time management and leadership capabilities, dedicated to maintaining high standards in fast-paced environments. Fluent in Spanish, fostering inclusive interactions. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

2
2
years of professional experience

Work History

Server

Dodici LLC
01.2024 - 06.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Barista

PJs Coffee Of New Orleans
12.2024 - 06.2025
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.

Bartender

Kuyashii Japanese Kitchen
04.2023 - 01.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Education

Associate of Science - Cyber Security

Texas A&M University - San Antonio
San Antonio, Texas
03-2026

Skills

  • Effective time management
  • Personable interaction
  • Detail-oriented approach
  • Team player
  • Start and end of day responsibilities
  • Attentive listener
  • Exceptional customer service
  • Team leadership
  • Safe food handling
  • Excellent memory
  • Menu memorization
  • Up-selling
  • Excellent math skills
  • Fluent in Spanish

Timeline

Barista

PJs Coffee Of New Orleans
12.2024 - 06.2025

Server

Dodici LLC
01.2024 - 06.2025

Bartender

Kuyashii Japanese Kitchen
04.2023 - 01.2024

Associate of Science - Cyber Security

Texas A&M University - San Antonio

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Brisa Arizoca-Diaz