Brisa Torres Campoy

• Provided troubleshooting support by diagnosing and resolving hardware and software issues.
• Created user manuals for clarity on system operations and troubleshooting steps.
• Tracked IT assets for compliance and management of resources to support organizational needs.
• Conducted routine system checks by monitoring performance and identifying issues.
• I lead the implementation of the new NCR ARS point of sale, following up the project with the necessary information for the correct configuration and later deployment.
• I configured and installed the new point of sale software and hardware reducing transaction errors and improving the user and customer experience.
• Assist in the implementation of new loyalty systems and promotions.
• Managed Active Directory and designed user policies, improving security and internal organization.
• Provided training in business tools, increasing staff productivity.
• Implementation of the GLPI system, with this tool we were able to better manage our IT assets, as well as the support tickets requested by users.
• Leading the acquisition of new devices, and optimizing the budget.
• Involved in the implementation of the new ERP Oracle NetSuite, with information loading and development of customized reports for different areas.
• Provided support in some tasks in the infrastructure area, such as: Checkpoint Firewall Administration
  Implementation of MAC filtering in all 17 branch locations.
  Monitoring the status of the central servers.
  Supervision of on-site and cloud backups.
• Contribute to compliance with PenTest cybersecurity findings such as: Creating user awareness campaigns on cybersecurity topics.
• Drafting of internal policies.
  

• Collaborate with cross-functional teams to troubleshoot and resolve technical issues.
• Supported end users, resolving hardware and software issues quickly and efficiently.
• Responsible for Tress system support (payroll).
• Improved overall network performance through continuous monitoring, troubleshooting, and optimization efforts.
• Proactively identified opportunities for process improvement, leading to increased efficiency and cost savings within the IT department.
• Contributed to the successful completion of multiple projects by providing timely technical support to project teams.

• Live transmission of government meetings and town hall meetings.
• Training to agencies on the national transparency platform
  transparency
• Administration of transparency web page and Facebook

• Assisted in the deployment of hardware upgrades, resulting in increased processing capabilities for key systems.
• Assisted in reducing downtime for critical systems by conducting proactive maintenance checks.
• Tress System support locally or remotely
• Assistance with payroll conditions
• IT asset management
• Visit to foreign offices to supervise the proper functioning of equipment and systems.

• Telephone technical support, control and documentation of open cases, customer service, case follow-up, logbook control.
• Case follow-up, log control. Administration of e-mail accounts.
• Cloning and Configuration of computer equipment.
• Help in network installation.
• System database administration (MS SQL), monitoring and creation of replicas; automation of database backups.
• Creation of scheduled tasks.
• Set up and controlled user access levels across databases to protect important data.

• Development of desktop applications in VB.Net language with MySql database.
• Creation of customized reports in Crystal Reports.
• Preventive and corrective maintenance of computer equipment. Installation of operating systems, Office software, virtual drives.
• Provided administrative support to executives for optimizing workflow and productivity.

Identity Card for Minors Project

• Capture of biometric and biographic data of students from different educational levels for the Identity Card for minors.
• Assembling the special equipment, as well as giving maintenance if necessary.
• The registration process consisted of capturing data from the birth certificate, and then proceeding to take the photograph; once the photograph was within the specified range, fingerprints and a photograph of the iris were taken. Finally, the documents were scanned and stored in a national database.
• This project was a pilot project, but could not be consolidated.