BRISSA DE HOYOS GARZA
Del Rio
Summary
Dynamic bilingual professional with over 20 years of comprehensive experience in administration, customer service, human resources coordination, sales support, and business operations. Proven expertise in office management and client relations, complemented by skills in simultaneous interpretation and organizational coordination. Adept at thriving in multicultural environments across Canada and the United States, bringing a unique perspective to enhance team collaboration and drive operational success.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Operations Manager
TTDH Transport
Remote
07.2018 - Current
- Manage daily transportation and administrative operations for a federal cargo transportation company specializing in steel hauling across Mexico and the United States.
- Coordinate drivers, dispatching, scheduling, route planning, and operational logistics.
- Maintain communication with customers, vendors, and drivers to ensure efficient and on-time deliveries.
- Oversee invoicing, documentation, GPS monitoring, and administrative processes.
- Ensure compliance with transportation regulations, safety procedures, and company policies.
- Resolve operational issues and support day-to-day business operations in a fast-paced environment.
- Build and maintain strong client and vendor relationships through professional communication and customer service.
Service Specialist II
Lethbridge College
Lethbridge, Alberta
04.2017 - 07.2018
- Facilitated resolution of various service requests to enhance customer satisfaction.
- Identified client needs and developed effective solutions through comprehensive research of electronic and published materials.
- Oversaw data entry and management across multiple databases, including admissions, course registration, transcript requests, and cash reconciliation.
Financial Advisor
Greatway Financial / BMO
Lethbridge, Alberta
10.2015 - 06.2018
- Guided clients in understanding insurance and financial options available to them.
- Generated insurance quotes and guided clients in policy selection.
- Monitored insurance claims and ensured consistent client communication.
Simultaneous Translator
Lethbridge Provincial Court
Lethbridge, Alberta
06.2012 - 01.2017
- Provided professional and accurate real-time interpretation services in English and Spanish.
Major Accounts Representative
Shaw Cable
Lethbridge, Alberta
12.2014 - 10.2015
- Managed Southern Alberta major accounts.
- Implemented sales strategies and developed client relationships.
- Conducted networking and prospecting activities.
Sales Administrator
Shaw Cable
Lethbridge, Alberta
10.2011 - 12.2014
- Supported sales management with local events and campaigns.
- Created annual sales event calendars.
- Coordinated with marketing and customer care departments.
Human Resources Coordinator
Magna International
Cd. Acuña, Coahuila
02.2001 - 03.2009
- Coordinated HR programs for 26 divisions and over 12,800 employees.
- Organized HR conferences and employee programs.
- Managed employee hotline system and supported HR investigations.
- Coordinated executive travel arrangements and corporate HR assessments.
Education
Bachelor of Business Administration - Business Administration
Universidad Metropolitana De Coahuila
Cd. Acuña, Coahuila 01-2001
Accounting & Office Essential's Program - Accounting and Office Essentials for Business
Teamworks Career Centre
Lethbridge, Alberta 02-2017
Skills
- Office management
- Client service expertise
- Sales operations support
- Effective problem resolution
- Effective bilingual communicator in English and Spanish
- Project coordination
Certification
- Office Management Essentials
- Theory & Introduction to Bookkeeping
- Sage 50 - Certified User
- QuickBooks Pro
- LLQP - Life License Qualification Program
LANGUAGES
Fluent in English and Spanish
Timeline
Operations Manager
TTDH Transport
07.2018 - Current
Service Specialist II
Lethbridge College
04.2017 - 07.2018
Financial Advisor
Greatway Financial / BMO
10.2015 - 06.2018
Major Accounts Representative
Shaw Cable
12.2014 - 10.2015
Simultaneous Translator
Lethbridge Provincial Court
06.2012 - 01.2017
Sales Administrator
Shaw Cable
10.2011 - 12.2014
Human Resources Coordinator
Magna International
02.2001 - 03.2009
Bachelor of Business Administration - Business Administration
Universidad Metropolitana De Coahuila
Accounting & Office Essential's Program - Accounting and Office Essentials for Business
Teamworks Career Centre