Office 365
Hi, I’m
Dibanhi Brizeidy Arreola
Training Specialist
Estrella Elite. Monterrey, Nuevo León
Summary
Experienced Training Specialist with over 8 -year experience at the BPO industry, certified SEP English Teacher since 2015. Focused on maximizing employee performance, team productivity and quality assurance with effective training programs.
Overview
2
years of professional experience
4
years of post-secondary education
2
Languages
Work History
XtendOps MexicoMonterrey, Nuevo León
Training Specialist
02.2021 - Current
Job overview
- Conducted orientation sessions to assess skill levels and areas of strength and weakness.
- Trained and mentored new personnel hired to fulfill various roles across different brands.
- On-board and trained qualified instructors for training programs.
- Used various learning suites to implement cross-trainings and up-trainings based on the company's needs.
XtendOps MéxicoMonterrey
Customer Service Representative
02.2021 - 07.2023
Job overview
- Answered customer telephone calls, emails and chats promptly to avoid on-hold wait times.
- Guaranteed KPIs were met and exceed expectations.
- Served as team lead and floor support when business required to.
XtendOps MéxicoMonterrey
Quality Assurance Analyst
01.2022 - 05.2022
Job overview
- Fixed identified issues to increase productivity and boost workflows.
- Created and achieved product quality objectives and met product specifications.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Worked hand to hand with the client and operations managers to guarantee that KPIs were met by monitoring and creating action plans based on the training perspective.
Education
Universidad Metropolitana De MonterreyMonterrey, Nuevo León, México
Bachelor's Degree in Communications from Mass Communications
08.2015 - 12.2019
University Overview
- Expert in effective communication techniques, marketing strategies, and use of information on social media on a large and small scale. Served as radio host for Exa Mty and NucleoRadio while simultaneously representing the University's official radio station and commercials as a voice-over.
Skills
Online training experience
Software
Google Workspace
Availability
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Timeline
Quality Assurance Analyst
XtendOps México
01.2022 - 05.2022
Training Specialist
XtendOps Mexico
02.2021 - Current
Customer Service Representative
XtendOps México
02.2021 - 07.2023
Universidad Metropolitana De Monterrey
Bachelor's Degree in Communications from Mass Communications
08.2015 - 12.2019
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