Open To Work
Bristen Norris
Georgetown, Kentucky
Work Preference
Summary
Dynamic and results-driven professional with a dedicated work ethic and exceptional customer service skills honed at The Cheesecake Factory. Proven ability to train and mentor team members while enhancing operational efficiency. Strong attention to detail and effective problem resolution contribute to consistently high guest satisfaction and a collaborative work environment. I am pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
The Cheesecake Factory
11.2023 - Current
- Provided exceptional customer service to enhance dining experiences.
- Assisted in menu knowledge and item recommendations for guests.
- Collaborated with kitchen staff to ensure timely food delivery.
- Trained new servers on restaurant policies and service standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Sky Zone Team Leader
Sky Zone Trampoline Park
05.2022 - 11.2023
- Supervised daily operations to ensure safety and compliance with park regulations.
- Trained and mentored new team members on safety protocols and customer service standards.
- Implemented process improvements that enhanced guest experience and operational efficiency.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Expo Runner
Culver's Restaurant
04.2020 - 05.2022
- Coordinated timely delivery of food orders to ensure customer satisfaction.
- Assisted kitchen staff in maintaining cleanliness and organization of workstations.
- Monitored inventory levels to facilitate efficient stock replenishment.
- Trained new employees on proper food handling and safety procedures.
- Streamlined communication between front-of-house and back-of-house teams for enhanced service flow.
- Developed strategies for optimizing workflow efficiency during high-volume shifts.
- Informed restaurant staff about feedback or requests to promote customer satisfaction.
- Maintained clear communication channels with kitchen staff to address any issues or discrepancies in orders promptly.
Education
Associate of Science - Business
BCTC
Lexington, KY05-2025
Skills
- Dedicated work ethic
- Exceptional customer service
- Cash handling
- Customer communication
- Teamwork and collaboration
- Effective problem resolution
- Attention to detail
- Maintaining cleanliness standards
- Employee training
Certification
- Designated Trainer, The Cheesecake Factory - 2024-2025
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Recognized as Employee of the Month twice at The Cheesecake Factory and promoted to designated trainer.
- Advanced to Team Leader at Sky Zone in a short time and trained new team members.
- Gained proficiency in all BOH and FOH positions at Culver’s and assisted with onboarding and training new employees.
Timeline
Server
The Cheesecake Factory
11.2023 - Current
Sky Zone Team Leader
Sky Zone Trampoline Park
05.2022 - 11.2023
Expo Runner
Culver's Restaurant
04.2020 - 05.2022
Associate of Science - Business
BCTC