Brittany Kotovich
Grande Prairie
Summary
Diligent with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills. Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
9
9
years of professional experience
Work History
Educational Assistant
St. John Paul II High School, Grande Prairie
10.2024 - 06.2025
- Providing vital support to teachers and students
- Working as a team to ensure a positive and effective learning environment
- Monitoring student behavior in and out of school
- Supported classroom activities by preparing instructional materials and resources for diverse learning needs.
- Assisted teachers in implementing individualized education plans to promote student engagement and success.
- Developed strategies for addressing behavioral challenges, promoting positive classroom dynamics and student accountability.
Assistant Branch Manager
Easy Financial, Grande Prairie
04.2020 - 10.2024
- Assisting Branch Manager with day to day branch operations
- Ensuring compliance with regulations
- Supporting sales goals
- Accounts receivable
- KPI’s and SOI’s
- Led sales initiatives to enhance branch performance and meet targets.
- Trained and mentored staff on best sales practices and customer engagement techniques.
- Developed and implemented strategies to improve customer satisfaction and retention rates.
- Analyzed sales data to identify trends and optimize product offerings for local market needs.
- Streamlined operational processes to improve efficiency in daily branch activities.
- Collaborated with upper management to align branch goals with organizational objectives.
- Developed strong rapport with clients through proactive engagement, resulting in increased customer satisfaction ratings.
- Analyzed financial statements to identify cost control initiatives.
- Worked directly with customers and associates to handle internal and external complaints and objections.
- Built relationships with customers and community to establish long-term business growth.
Branch Manager
Cashco Financial, Grande Prairie
04.2016 - 04.2020
- Managing resources and staff
- Developing and attaining sales goals
- Delivering exceptional customer service
- Growing revenue
- KPI’s and SOI’s
- Auditing
- Led branch operations, ensuring compliance with financial regulations and company policies.
- Developed strategic plans to enhance customer service and improve overall branch performance.
- Implemented training programs for staff, fostering professional development and operational efficiency.
- Managed staff performance through regular evaluations, promoting accountability and teamwork within the branch.
- Coordinated marketing efforts to increase brand visibility and attract new customers in local markets.
Education
Environmental Sciences
Northwestern Polytechnic
Grande Prairie06.2015
Skills
- Clean class 4 with a clean chauffeur permit
- Strategic planning
- Leadership
- Adaptability
- Problem solving
- Budget management
- Proficient customer service
- Friendly & courteous
- Staff training & coaching
- Group and individual instruction
- Autism spectrum support and learning disability support
- Behavior management
- Read credit reports and credit coaching
Timeline
Educational Assistant
St. John Paul II High School, Grande Prairie
10.2024 - 06.2025
Assistant Branch Manager
Easy Financial, Grande Prairie
04.2020 - 10.2024
Branch Manager
Cashco Financial, Grande Prairie
04.2016 - 04.2020
Environmental Sciences
Northwestern Polytechnic