BRITTANY KLEIN
Summary
Experienced Business Processing Supervisor with a proven track record of effectively managing and overseeing day-to-day operations to ensure efficiency and accuracy. Skilled in optimizing workflow processes, developing and implementing policies and procedures, and leading a team to meet and exceed performance goals. Possesses excellent communication and problem-solving abilities, as well as a strong understanding of business operations and project management. Ready to bring leadership and organizational skills to the next level to drive success and deliver results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Business Processing Supervisor
Assurant
04.2019 - Current
- Supervises a team responsible for a high volume of incoming calls, emails, new business and cancellations.
- Collaborates with cross-functional teams to address customer concerns and escalate complex issues when necessary.
- Addresses and resolves escalated customer complaints promptly and efficiently to maintain high levels of customer satisfaction.
- Leads a team that consistently meets and exceeds department expectations, timelines and goals.
- Proactively implements business processing procedures to improve efficiency and accuracy.
- Trains and guides team members on best practices in business processing and workflow management.
- Manages a team of employees, ensuring timely completion of tasks and adherence to company policies and compliance standards.
- Develops and implements training programs to enhance team performance and improve operational efficiency.
- Monitors and analyzes key performance indicators to identify trends and areas for improvement within the business processing operations.
- Conducts regular 1-on-1 meetings with team members to drive continuous improvement and foster open communication.
- Supervises a team of 11, providing guidance on workflow processes, ensuring efficient completion of tasks, and high customer service standards.
Business Processing Team Lead
Assurant
03.2016 - 04.2019
- Established and maintained strong relationships with customers and clients to deliver exceptional customer service and problem resolution.
- Trained and supported team members to optimize processes and ensure operational efficiency.
- Created and updated detailed procedures to ensure effective, efficient and balanced workflows.
- Reviewed and audited team members' work to verify accuracy and compliance.
Business Processing Specialist
Assurant
07.2015 - 03.2016
- Worked to meet or exceed processing requirements set by my supervisor.
- Provided excellent customer service via phone and email.
- Processed daily assignments with minimal errors and greatly contributing to timely month end goals.
- Proactively volunteered for opportunities to gain more knowledge of the department and its processes.
Store Manager
The William Carter Company
01.2009 - 05.2015
- Oversaw daily operations of a high-volume retail store, including inventory management, scheduling, and customer service to ensure sales targets were consistently met
- Developed and implemented strategies to increase store profitability through sales promotions, effective merchandising, and cost control measures
- Recruited, trained, and managed a team of 15+ retail associates, providing leadership and guidance to drive performance and foster a positive work environment
- Effectively resolved customer complaints and issues to ensure customer satisfaction
- Collaborated with regional managers and corporate headquarters on marketing campaigns, store layouts, and product assortment to align with company goals and enhance the overall store experience.
Education
Some College (No Degree) - Business Administration And Management
Lone Star College
Conroe, TX Skills
- Customer Service Excellence
- Problem Solving
- Communication Skills
- Adaptability
- Professionalism
- Compliance
- Process Development
- Team Leadership
Certification
Certificate of Completion in Leadership Skills, Lone Star College
Volunteer Experience
- The Lending Closet, 310 Brannon Road, Schofield Barracks, Wahiawa, HI, 08/2024
- Girls on the Run Atlanta, 1904 Monroe Drive NE, Atlanta, Georgia, 07/2023
- Fort Eisenhower Lending Closet, 307 Chamberlain Avenue, Augusta, Georgia, 05/2022
- Cryar Intermediate School, 2375 Montgomery Park, Conroe, Texas, 02/2021
Timeline
Business Processing Supervisor
Assurant
04.2019 - Current
Business Processing Team Lead
Assurant
03.2016 - 04.2019
Business Processing Specialist
Assurant
07.2015 - 03.2016
Store Manager
The William Carter Company
01.2009 - 05.2015
Some College (No Degree) - Business Administration And Management
Lone Star College
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