BRUNO ALEJANDRO GUAREÑO GÓMEZ
Zapopan, Jalisco,JAL
Summary
Results-driven and bilingual Telephone Sales and Customer Service Professional with over 2 years of experience in high-perform. Skilled in managing a high volume of inbound and outbound calls while consistently meeting or exceeding KPIs and sales metrics. Proven ability to build rapport quickly, resolve complex customer issues effectively, and deliver tailored solutions that enhance clients. Demonstrates strong multitasking skills, excellent product knowledge, and a strategic approach to upselling and cross-selling. Recognized for outstanding communication abilities, problem-solving mindset, and adaptability in fast-paced, target-driven setting. Eager to contribute to team success through dedication, hard work, and continuous improvement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
XO Latam
Guadalajara, Jalisco
10.2024 - 05.2025
- - Provided high-quality customer support on behalf of Warby Parker, handling inquiries via phone, email, and chat with professionalism.
- - Resolved customer issues regarding orders, shipping, and product inquiries, ensuring a smooth and satisfying experience.
- - Maintained accurate and detailed records of customer interactions, consistently meeting and surpassing performance metrics.
- - Actively contributed to team goals and quality standards in a fast-paced, customer-focused environment.
Telephone Sales Representative
Avantive Solutions
San Pedro Tlaquepaque, Jalisco
08.2023 - 05.2024
- - Made high volume of sales calls per day exceeding company outbound call targets.
- - Dealt with complex customer complaints professionally and politely, resolving issues with favourable solutions.
- - Contacted current and potential clients to promote, upsell and cross-sell products and services.
- - Participated in continuous product development training to maximise sales potential.
- - Studied competitors to develop innovative selling strategies.
Telephone Sales Agent
Teleperformance
Zapopan, Jalisco
08.2021 - 09.2022
- - Increased customer satisfaction by offering friendly, helpful and informative customer service.
- - Handled and quickly resolved customer issues regarding product sales and customer service problems.
- - Maintained detailed product knowledge to competently and expertly advise customers.
Education
Software Engineering Student -
UNIVER
Zapopan, JALHigh School Diploma - undefined
Universidad Tecmilenio
Zapopan, JAL01.2019
Middle School Diploma - undefined
Colegio Reforma
Guadalajara, JAL01.2015
Elementary School Diploma - undefined
Colegio Rafael Guízar
Zapopan, JAL01.2012
Skills
- Excellent understanding of sales tactics and marketing strategies
- Product and Service Expertise
- Active Listening
- Great customer service skills
- Exceptional communication skills with customers as well as coworkers and employers
- Ability to multitask and remain organized
Certification
Advanced Student Honor Roll (ASHR) at Kumon
TOEFL
TOIC
Front-End Developer Certificate at EBAC Online Certificate Program (In Progress)
Languages
English
Advanced (C1)
Timeline
Customer Service Representative
XO Latam
10.2024 - 05.2025
Telephone Sales Representative
Avantive Solutions
08.2023 - 05.2024
Telephone Sales Agent
Teleperformance
08.2021 - 09.2022
High School Diploma - undefined
Universidad Tecmilenio
Middle School Diploma - undefined
Colegio Reforma
Elementary School Diploma - undefined
Colegio Rafael Guízar
Software Engineering Student -
UNIVER