BRUNO GARCÍA PÉREZ
Naucalpan de Juarez
Summary
Positive and upbeat Customer Service Specialist bringing 3 years 6 months of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Personable, friendly and solution-oriented Personable, friendly and solution-oriented.
Overview
4
4
years of professional experience
Work History
Admissions Officer
UVM
03.2024 - Current
- Streamlined the admissions process for increased efficiency with updated policies and procedures.
- Served as primary contact for coordination of application screening and tracking, visit and interview arrangement and marketing communications.
- Improved student retention rates by collaborating with faculty and staff to develop support services.
Customer Service Representative
Walmart
08.2020 - 02.2024
- Maximised customer satisfaction by resolving service issues promptly
- Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
Education
Certificate of Higher Education - INFORMATION TECHNOLOGY MANAGEMENT
Universidad Tecnologica De Mexico - Atizapan
Naucalpan, MEX01.2026
FLIGHT ATTENDANT LICENSE - FLIGHT ATTENDANT TRAINING
ESCUELA DE AVIACION MEXICO
Mexico City, Mexico08.2023
Skills
- Logistical planning
- Invoice processing
- Public speaking
- Team leadership
- Active listening
- Regulatory compliance
- Multi-tasking
- Problem-solving
- Customer Service
- Ticket Checks
- Emergency Response Coordination
- Problem-Solving
- Time Management
- Evacuation Procedures
- Interpersonal communications
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Beginner (A1)
Timeline
Admissions Officer
UVM
03.2024 - Current
Customer Service Representative
Walmart
08.2020 - 02.2024
Certificate of Higher Education - INFORMATION TECHNOLOGY MANAGEMENT
Universidad Tecnologica De Mexico - Atizapan
FLIGHT ATTENDANT LICENSE - FLIGHT ATTENDANT TRAINING
ESCUELA DE AVIACION MEXICO
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