Bruno Jeremías Gongora Dorantes

• VIP Guest Relations Specialist: Provided personalized and high-quality service to VIP hotel guests, offering exclusive benefits, meticulously preparing rooms with special amenities, and curating memorable experiences.
• Membership Program Management: Successfully tracked loyalty program points and catered to membership partners, promptly resolving any issues or inquiries they had.
• Effective Communication and Anticipation: Demonstrated excellent communication skills with both guests and hotel staff, consistently exceeding customer expectations by anticipating their needs.
• Streamlined check-in process for improved efficiency and reduced wait times.
• Collaborated with hotel departments to ensure seamless guest experiences during their stay.
• Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.

• VIP Guest Check-In: Proficient in handling VIP guest check-ins, utilizing Opera software for seamless processes.
• General Guest Assistance: Provide comprehensive assistance to all guests, addressing their needs and inquiries.
• Service Scheduling: Efficiently manage service appointments and bookings.
• Room Decoration and Amenity Organization: Skillfully arrange room decor and amenities for special events.
• Problem Resolution and Guest Complaint Handling: Successfully resolve guest issues and complaints, ensuring a positive experience.
• Transportation Coordination: Expertise in scheduling and coordinating transportation services.
• Recommendations: Offer valuable recommendations to enhance guest experiences.
• Assisted guests: with special needs or requests, demonstrating empathy and understanding in every interaction.
• Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.

• Adapted quickly to changing environments for continued professionalism under pressure.
• Remained focused, motivated and professional throughout long shoots and events.
• Promoted products and services by posing for commercials, live shows, and photo shoots.
• Collaborated effectively with fellow models, photographers, stylists, and makeup artists to create cohesive and successful projects.
• Maintained a strong social media presence to promote brands effectively, gaining thousands of followers and increasing engagement.
• Balanced a demanding schedule of modeling assignments while pursuing professional development opportunities within the industry, demonstrating strong work ethic and dedication to career success.

• Sales Reception and Validation: Receive sales transactions, meticulously verify the accuracy of information, and forward them for legal verification.
• Payment Handling: Process down payments, deposits, reservations, and overdue installments related to upgrade sales.
• Contract Delivery and Verification: Ensure correct data and signatures on contracts, promptly delivering them to relevant parties.
• Document Archiving: Organize and archive processable contracts and pending sales.
• Commission Disbursement: Facilitate commission payments to both sales representatives and managers based on performance.
• Post-Sale Process Management: Oversee post-sale processes to ensure customer satisfaction.
• Financial Control and Software Proficiency: Manage cash flow, utilize SAP, EBA, ORIGOS, SAP CONTABILIDAD, and RCI applications effectively.
• Developed strong relationships with vendors, leading to improved service levels and increased collaboration opportunities.
• Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.

• Guest Welcome at Presentations: Greet and welcome guests attending the presentation.
• Information Registration: Accurately record guest information.
• Policy-Conforming Evaluation: Evaluate guests based on adherence to club vacation policies.
• Salesperson Rotation Order: Organize salesperson rotations according to sales volume.
• Attendance Gift Validation: Verify gifts for attending the presentation.
• Couples’ Entry Statistics and Daily Sales Recording: Maintain records of couples’ entries and daily sales.
• Problem Resolution: Effectively address and resolve issues.

• Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
• Maintained an organized, welcoming lobby area to create a positive first impression for visitors.

At Loewe Perfumes, we blend art, nature, and craft to create contemporary and artisanal fragrance experiences. Our commitment to innovation, Spanish lifestyle, and disruptive olfactory journeys defines our brand. Join me in celebrating the essence of luxury through botanical art and human connection.

• Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
• Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
• Assisted customers with product selection based on individual needs and preferences.