BRUNO M GUTIERREZ
FRONT OFFICE
Puebla City, Puebla
Summary
As a Hotel Assistant General Manager or as any operations manager I will achieve stellar performance, I bring a strong commitment to excellence with more than 15 years of management and operational expertise with Marriott, Hilton full-service hotels and boutique hotels. I will make a valuable contribution to your organization.
Ambitious professional with experience working at multiple lodging and resort establishments over 17-years career. Well-rounded organizational and accounting skills coupled with OnQ and FOSSE (PMS) for major hotel chains skills. Consistently accurate in financial reporting.
Overview
17
17
years of professional experience
2
2
Languages
Work History
FD Agent/ Auditor
The Wayfarer Tapestry by Hilton
813 Flower St, Los Angeles CA 90017
05.2022 - 03.2024
- Welcomed each new arrival from all over the world, pleasantly, and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
FD Supervisor & Bar Manager
Golden Sails Hotel PCH Club
6285 E Pacific Coast Hwy, Long Beach CA 90803
06.2020 - 05.2022
- Oversaw daily front office and hotel bar operations, ensuring a smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Assistant General Manager
Hilton Garden Inn Calabasas
08.2011 - 07.2017
- Increased employee satisfaction, achieved an annual average rate of $193.61, and an annual occupancy of 88.40%.
- Bridging the gap with an independent owner, and negotiating a required 10-year renovation. Achieved an annual RevPAR index of 171.2%.
- Performed as task force training manager for three sister hotels, HGI Oxnard, and Homewood Suites Oxnard.
- Controlled spending on overhead and equipment by devising and executing cost-management procedures.
- Implemented quality control measures that ensured consistently high product standards and customer satisfaction levels.
- Managed budgets and financial reporting, ensuring fiscal responsibility and profitability.
- Built and strengthened area partnerships to reap benefits such as new revenue channels and enhanced public awareness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Assistant General Manager
Hilton Garden Inn Valencia Six Flags
02.2008 - 07.2011
- Increased hotel guest satisfaction from 60% to 92% increased SALT.
- Increased RevPAR index by 55% and increased occupancy index by 42.6%.
- Performed hotel renovations and operations at the same time.
- Increased ADR by 25%.
- Passed all Hilton QA inspections with 99%.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Motivated, trained, and disciplined employees to maximize performance.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
Front Desk Receptionist
Courtyard by Marriott Burbank Airport
03.2007 - 02.2009
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Able to adapt to AM and PM shifts as a star performer. I became the employee of the month and employee of the year.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
GED -
BELMONT HIGH SCHOOL
1575 W 2nd St, Los Angeles CA 90026 05.2001 -
Skills
Proficient in managing disputes
Timeline
FD Agent/ Auditor
The Wayfarer Tapestry by Hilton
05.2022 - 03.2024
FD Supervisor & Bar Manager
Golden Sails Hotel PCH Club
06.2020 - 05.2022
Assistant General Manager
Hilton Garden Inn Calabasas
08.2011 - 07.2017
Assistant General Manager
Hilton Garden Inn Valencia Six Flags
02.2008 - 07.2011
Front Desk Receptionist
Courtyard by Marriott Burbank Airport
03.2007 - 02.2009
GED -
BELMONT HIGH SCHOOL
05.2001 -
Similar Profiles
Alexis MataAlexis Mata
Night Auditor / Front Desk Agent at The Inn at Saratoga – Tapestry by HiltonNight Auditor / Front Desk Agent at The Inn at Saratoga – Tapestry by Hilton
AAINA VERMAAAINA VERMA
Restaurant Server and Bar tender at Hilton Hotel Tapestry Collection Bloom HotelRestaurant Server and Bar tender at Hilton Hotel Tapestry Collection Bloom Hotel
Alesia EmmentAlesia Emment
Front Desk Supervisor at Westley Hotel – Tapestry Collection by HiltonFront Desk Supervisor at Westley Hotel – Tapestry Collection by Hilton
Daniela MercadoDaniela Mercado
Assistant Manager at TeleperformanceAssistant Manager at Teleperformance
Diana Sarahy Guarneros MartínezDiana Sarahy Guarneros Martínez
Research Assistant at Impunidad CeroResearch Assistant at Impunidad Cero