Bruno Ricardo Godoy Gutierrez
Customer Order & Fulfillment Specialist
Coacalco De Berriozabal
Summary
Resourceful Customer Order Fulfillment Specialist with +10 years of experience able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve daily operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Customer Order & Fulfillment Specialist
GE Power
10.2019 - Current
- Responsible of supply parts for customer outages in México.
- Work under priorities and specific objectives created by our business managers. (Deliver in time, cost reduction, reduction in customer escapes, keep current cost per kg rate, continues improvement).
- CRM management (Oracle-Alpha)
- Shipment coordination (Parcel, LTL, FTL, Sea and Air freights)
- Financial estimate for Revenue Recognition per quarters.
- Understanding and compliance of customer contracts aligned to delivery terms and revenue policy.
- Partnered with different departments of company (Sourcing/Engineering) for resolution and progress of parts not defined, not quoted.
Commercial Manager
GE Vernova
07.2024 - 12.2024
- Com Ops - Bubble Assigment. (6 months part-time assignment.)
- Commercial development of OA while supporting commercial team with workload to increase proposals output and cycle time.
- Understanding of commercial processes and risk evaluation and mitigation.
- Quoting abilities acquired for repairs, services and multi-scope opportunities.
- Execution and understanding of commercial tools such as: NEX, CPQ and Commercial Toolkit.
- Networking participation in regional calls.
- Final Results:
- Proposals delivered: 3
- Won opportunities: 2
- OTD: 33%
- Win Rate: 67%
- Effective Rate: 67%
Logistics Consultant (Export)
voestalpine Böhler Welding
05.2017 - 10.2019
- Responsible of export operations for LATAM customers.
- Receipt and follow up of Purchase Orders.
- Inventory handling (SAP)
- Invoicing (COFIDI)
- Direct customer relationship.
In House Volvo / Traffic assistant
NAD Global
01.2015 - 05.2017
- Coordination of Sea and Land freights.
- Document review for impor/export process.
- Legal customs documents review. (Mexican pedimento)
- Execution and knowledge of Incoterms.
- KPI reports.
Logistics Trainee
Volvo Group México
03.2014 - 01.2015
- Execution and support of International Operations, Import and Export.
- Close follow up on freights and fulfillment of customs clearance.
- Document handling and payment control of suppliers. (Review of quotes)
- Continuous improvement involvement.
- Support on KPI elaboration.
Education
Bachelor's Degree. - International Affairs
Universidad Del Valle De México
Coacalco, México, Mexico08-2013
Skills
Logistics planning
Shipping coordination
Customer service
On time delivery
Team collaboration
Problem-solving aptitude
ERP (SAP & Oracle)
Timeline
Commercial Manager
GE Vernova
07.2024 - 12.2024
Customer Order & Fulfillment Specialist
GE Power
10.2019 - Current
Logistics Consultant (Export)
voestalpine Böhler Welding
05.2017 - 10.2019
In House Volvo / Traffic assistant
NAD Global
01.2015 - 05.2017
Logistics Trainee
Volvo Group México
03.2014 - 01.2015
Bachelor's Degree. - International Affairs
Universidad Del Valle De México