Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Bryan Munguia`

Summary

Dynamic Senior Team Leader with a proven track record at Support Service Group, excelling in team development and strategic planning. Adept at mentoring and motivating teams to achieve company objectives, while enhancing operational efficiency. Recognized for exceptional influencing skills and delivering impactful results through effective communication and problem resolution.

Overview

12
12
years of professional experience

Work History

Senior Team Leader

Support Service Group
01.2018 - 10.2024
  • Set clear team goals and delegated tasks and set deadlines.
  • Produced weekly, daily and monthly activity reports and forecasts.
  • Mentored junior team members, providing guidance and support to enhance their career progression.
  • Identified stock imperfections, assigned grades, and noted production concerns based on regular inspections.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.

Agent

Teleperformance
01.2013 - 04.2017
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.

Education

High School Diploma -

Conalep
Hermosillo
08-2014

Skills

  • Motivational skills
  • Team development
  • Influencing skills
  • Strategic planning

Languages

Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Senior Team Leader

Support Service Group
01.2018 - 10.2024

Agent

Teleperformance
01.2013 - 04.2017

High School Diploma -

Conalep

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Bryan Munguia`