Bryan Soberanis Reyes
Estado De Mexico Tultitlan
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
5
5
years of professional experience
Work History
Business Development Representative
Globalization Partners
01.2021 - 04.2023
- Increased client base by identifying potential customers and initiating strategic outreach.
- Developed strong relationships with key industry partners for mutually beneficial collaborations.
- Delivered consistent revenue growth through effective negotiation of contracts and pricing strategies.
- Boosted brand awareness by representing the company at industry events and conferences.
- Conducted market research to identify new business opportunities and target areas for expansion.
- Provided exceptional customer service, resulting in increased client satisfaction and repeat business.
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
Customer Service and Sales Representative
Sykes Enterprises, Incorporated
03.2020 - 01.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
Technical Customer Service Representative
Sykes Enterprises, Incorporated
03.2018 - 03.2020
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
- Improved first-call resolution rates by effectively troubleshooting and diagnosing customer concerns.
- Streamlined processes for increased efficiency, resulting in faster response times and improved customer experience.
Education
Bachelor´s Degree in Business Administration -
Instituto Barstow De Mexico
Mexico City07.2024
Skills
- Lead Prospecting
- Business Relationship Management
- Sales Strategy
- Market Research
- Critical Thinking
- Team Collaboration
- Empathy and understanding
Languages
English
Advanced (C1)
Timeline
Business Development Representative
Globalization Partners
01.2021 - 04.2023
Customer Service and Sales Representative
Sykes Enterprises, Incorporated
03.2020 - 01.2021
Technical Customer Service Representative
Sykes Enterprises, Incorporated
03.2018 - 03.2020
Bachelor´s Degree in Business Administration -
Instituto Barstow De Mexico
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