Bryan Daniel Zavala Perez
California
Summary
Dedicated to the field of IT and currently enrolled in the Job train IT course in Menlo Park, active immersion has cultivated hands-on experience in troubleshooting, hardware maintenance, and software installation. Passionate about technology, this journey aims to contribute significantly to the evolving IT landscape. In the trainee phase, opportunities are sought to apply knowledge in real-world IT environments, with a focus on bridging the gap between theory and practical application. Commitment to excellent customer service is evident, recognizing the importance of effective communication and empathetic support when addressing users' technology needs. Positioned as a promising candidate for entry-level IT support roles, the goal is to contribute meaningfully to dynamic IT teams while continually learning and growing. The prospect of contributing technical acumen and interpersonal skills to provide top-notch IT support excites the opportunity to further develop skills and expertise in a professional setting.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier
New Leaf
09.2021 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
High School
Half Moon Bay06.2023
Skills
- Strong foundation in Basic Components of Software Systems
- Familiar with Linux, Mac OS, and Windows operating system
- Understand how computers are built, and am capable of building a computer with hardware
- Bilingual in English and Spanish
- Able to troubleshoot
- Software Installation
Certification
- IT Support Trainee,JobTrain Menlo Park,CA
10/23-01/2024
-Perform qwiklabs for It Support Training and developed/grew our skills set through coursera.
-Strategized good and bad costumer service
- Gatjered in small grroups to discuss and strategize possible answer to quizzes.
- Gained basic understanding of the operating systems and how many softwares such as Linus,Microsoft, and Windows operate.
Languages
Spanish
Advanced (C1)
English
Bilingual or Proficient (C2)
Timeline
Cashier
New Leaf
09.2021 - 10.2023
High School Diploma -
High School
- IT Support Trainee,JobTrain Menlo Park,CA
10/23-01/2024
-Perform qwiklabs for It Support Training and developed/grew our skills set through coursera.
-Strategized good and bad costumer service
- Gatjered in small grroups to discuss and strategize possible answer to quizzes.
- Gained basic understanding of the operating systems and how many softwares such as Linus,Microsoft, and Windows operate.
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