BRYAN EDUARDO DECUIR Trujillo
Estudiante
Juarez
Summary
Dynamic and results-oriented professional with a proven track record at TIM HORTONS MEXICO, excelling in customer service and leadership. Demonstrated ability to enhance team performance through effective training and mentoring, coupled with expert cash handling and POS system skills. Achieved significant improvements in customer satisfaction and operational efficiency, embodying a positive attitude and strong problem-solving capabilities.
Energetic and collaborative individual with passion for teamwork and customer satisfaction. Understands importance of effective communication and problem-solving. Committed to contributing positively and making meaningful impact on team goals.
Overview
1
1
year of professional experience
1
1
Language
Work History
TEAM MEMBER ENTRENADOR
TIM HORTONS MEXICO
Carr. Libre Monterrey - Reynosa, 67100, Guadalupe (Remote)
06.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong cooperative relationships with coworkers and managers.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Addressed and resolved customer complaints in polite and professional manner.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Operated register to process payments and collect cash payment for order totals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Maintained productive, efficient approach to all tasks.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
- Ensured compliance with health and safety regulations, conducting regular checks and staff training.
- Assisted in inventory management to prevent stock shortages and overages.
Education
Licenciatura - Tecnologías De La Información(ITS)
Facultad De Ingeniería Mecánica Y Eléctrica
Av. Universidad S/n. Ciudad Universitaria 05.2001 -
Bachillerato Bilingüe - Formacion Media Superior
Bachillerato Bilingüe Progresivo Preparatoria 8
Guadalupe, Nuevo León, Mexico 05.2001 -
Skills
Customer service
Teamwork and collaboration
Complaint resolution
Cash handling
Positive attitude
Workplace safety
Problem-solving
Cleaning
Collaboration and teamwork
Clear communication
Goal setting and achievement
Leadership qualities
Training and mentoring
Call center operations
Expert in [Front- End]
Expert in [Back- End]
Willingness to learn
POS systems
Verbal and written communication
Timeline
TEAM MEMBER ENTRENADOR
TIM HORTONS MEXICO
06.2024 - Current
Licenciatura - Tecnologías De La Información(ITS)
Facultad De Ingeniería Mecánica Y Eléctrica
05.2001 -
Bachillerato Bilingüe - Formacion Media Superior
Bachillerato Bilingüe Progresivo Preparatoria 8
05.2001 -