Bryan Jaret Perez Sepulveda
Ciudad Juárez
Summary
Dynamic professional with a proven track record in customer service and IT support, notably at Safezone. Excelled in high-stress situations and technical troubleshooting, enhancing customer loyalty and operational efficiency. Skilled in active listening and computer proficiency, adept at bridging language barriers in healthcare, significantly improving patient care and service accessibility.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Polygroup
11.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
IT Technician
Safezone
02.2024 - 08.2024
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
Spanish Medical Interpreter
AMN Healthcare
03.2023 - 12.2023
- Collaborated closely with nursing staff to provide essential information about patient conditions, ensuring proper care delivery.
- Enhanced patient understanding by providing accurate and timely translations during medical appointments.
- Provided interpretation services during telemedicine consultations, enabling remote access to critical healthcare services for Spanish-speaking patients.
- Bridged language barriers, allowing Spanish-speaking patients to have equal access to healthcare services.
Education
No Degree - Computer Engeniering
Instituto Tecnologico De Ciudad Juarez
Cd. Juarez, Chihuahua, MX.No Degree - Graphic Design
Universidad Autonoma De Ciudad Juarez
Cd. Juarez, Chihuahua, MX.High School Diploma -
Collegio De Bachilleres Del Estado De Chihuahua #7
Cd. Juarez Chihuahua, MX.01-2017
Skills
- Customer service
- Active listening
- Critical thinking
- Call center experience
- Payment processing
- Computer proficiency
Languages
English
Bilingual or Proficient (C2)
Spanish
Timeline
Customer Service Representative
Polygroup
11.2024 - 12.2024
IT Technician
Safezone
02.2024 - 08.2024
Spanish Medical Interpreter
AMN Healthcare
03.2023 - 12.2023
No Degree - Computer Engeniering
Instituto Tecnologico De Ciudad Juarez
No Degree - Graphic Design
Universidad Autonoma De Ciudad Juarez
High School Diploma -
Collegio De Bachilleres Del Estado De Chihuahua #7
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