Buddhadeb Banerjee
Business Head - TCS Monterrey
Neuvo Leon
Summary
Dynamic Business Head with a proven track record at Tata Consultancy Services, driving revenue growth and enhancing operational efficiency. Expert in business development and delivery governance, I foster cross-functional collaboration and prioritize training initiatives. Adept at optimizing resource allocation, I cultivate strong client relationships, ensuring satisfaction and loyalty. Establish process towards delivery goverance, customer satisfaction.
Overview
23
23
years of professional experience
4
4
Languages
Work History
Business Head
Tata Consultancy Services De Mexico
09.2024 - Current
- Create process for delivery governance, smooth operations.
- Manage client communication with utmost care, ensuring data privacy and security.
- Collaborated with cross-functional teams for timely project completion and effective resource allocation.
- Ensured timely delivery of products to customers through diligent coordination with logistics providers.
- Plan the resource forecast and work with support groups to fulfill the resourcing on a timely manner .
- Owning the top & bottom line, make sure of QoQ revenue increment and improve company's profitability.
- Planning business growth, create the framework to have proper training plan for new joiners & upskilling as per market need.
- Work with leaders to fulfill associate aspirations, grooming leaders, fluidity to have cross-skilled resources.
- Currently working as Business Head for TCS Monterrey & TCS Guatemala.
Business Head
TCS Guatemala
08.2022 - 08.2024
- Enhanced customer satisfaction with timely response to issues and proactive problem-solving measures.
- Expanded market reach by identifying and pursuing new business opportunities.
- Increased revenue by developing and implementing strategic sales initiatives.
- Cultivated a positive work environment that promoted employee engagement, teamwork, and high levels of job satisfaction.
- Analyzed financial data to identify trends, inform decision-making processes, and optimize resource allocation for maximum profitability.
- Streamlined operations for cost reduction through process optimization and efficiency improvements.
Account Manager - Large Capital Market Customer
TCS Mexico
01.2019 - 07.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
Service Delivery Manager - Large BFSI Customer
TCS Mexico
04.2015 - 12.2018
- Improved service quality, addressing client concerns promptly and professionally.
- Established a culture of continuous improvement, encouraging team members to share ideas for process enhancements.
- Developed training programs to enhance employee skills and boost overall productivity levels.
- Optimized resource utilization, identifying opportunities for cost reduction and efficiency improvements.
- Developed comprehensive reporting systems that tracked service delivery progress transparently and efficiently.
Project Manager - Large BFSI Customer
TCS India
11.2013 - 03.2015
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Project Lead - Large BFSI Customer
TCS USA
07.2010 - 10.2013
- Work in Customer location, directly working with Customers, understand their needs and do the planning & executions.
- Work with Offshore team based in India to get the project development completed.
- Partnered with project team members to identify and quickly address problems.
- Collaborated with cross-functional teams to ensure seamless integration of various project components.
- Ensured timely delivery of critical deliverables by closely monitoring progress against milestones and adjusting plans as necessary.
- Established strong relationships with clients, leading to repeat business and positive referrals for the company.
Project Lead - Large BFSI Customer
TCS India
08.2008 - 06.2010
- Optimized resource utilization by accurately forecasting project needs and allocating resources accordingly throughout the project lifecycle.
- Improved overall team performance by conducting regular performance evaluations and providing constructive feedback to facilitate professional growth.
- Streamlined communication channels between departments, facilitating smoother project execution.
Business Analyst - Large Airline Customer
TCS UK
01.2005 - 07.2008
- Working in Customer office and direct collaboration between TCS & Customer
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
Developer - Internal TCS Product Development
TCS India
12.2002 - 12.2004
- Debugged complex software issues, leading to a more stable product release.
- Participated in regular code reviews, ensuring high-quality standards were consistently met across all development efforts.
- Conducted thorough code reviews to ensure adherence to coding standards and best practices.
- Translated customer requirements into written use cases.
Education
Bachelor of Science - Engineering
National Institure of India
Rourkela, India08-2002
High School Diploma -
Bankura Christian Collecge
Bankura, India06-1997
Skills
Finance - Top & Bottom line
Operations management
Business development
Business planning
Delivery Governance
Training & Upskilling
Played for Mexico National Cricket Team
- Cricket, Football, Badminton, Table Tennis.
- Played for Mexico National Cricket Team
- Soccer Team Captain - NIT Rourkela
Timeline
Business Head
Tata Consultancy Services De Mexico
09.2024 - Current
Business Head
TCS Guatemala
08.2022 - 08.2024
Account Manager - Large Capital Market Customer
TCS Mexico
01.2019 - 07.2022
Service Delivery Manager - Large BFSI Customer
TCS Mexico
04.2015 - 12.2018
Project Manager - Large BFSI Customer
TCS India
11.2013 - 03.2015
Project Lead - Large BFSI Customer
TCS USA
07.2010 - 10.2013
Project Lead - Large BFSI Customer
TCS India
08.2008 - 06.2010
Business Analyst - Large Airline Customer
TCS UK
01.2005 - 07.2008
Developer - Internal TCS Product Development
TCS India
12.2002 - 12.2004
Bachelor of Science - Engineering
National Institure of India
High School Diploma -
Bankura Christian Collecge
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