Paulina Jimènez Garcìa
Licenciada En Derecho
Mérida,YUC
Summary
Friendly Reservation Manager with proficiency in interacting effectively by telephone and e-mail with guests of diverse ages, backgrounds, and interests. Projects service-mentality with a warm, caring attitude while maintaining efficiency and optimizing revenue. Offering five years of experience in the customer service/ diving/ tourism industry.
Overview
4
4
years of professional experience
1
1
Language
Work History
Reservations & Operations Manager
ScubaTony
Cozumel
12.2018 - 03.2020
- I provide exceptional service to divers such as making reservations and organizing their diving itinerary. Changes, adjustments, collections.
Experience in the tourism and diving industry to provide accurate and updated information in response to customer requests.
Able to accurately record customer changes, additions, or cancellations using the company's computer system.
Ability to resolve customer complaints and promote customer retention and loyalty.
Specialist improving the operational efficiency of the reservation calendar while managing customer requests, and the organizational needs of the company.
I organize and supervise the daily operation of the boats, the instructors, captain guides and divers.
Data and information processing for PADI & SSI Certifications.
Reservations & Office Manager
Blue Magic Scuba
Cozumel
02.2016 - 12.2018
- Handling direct and email reservations with an exceptional level of service to each customer by listening to their concerns and answering their questions.
Small and Large Cash Management of the diving center.
Active participation in making operational decisions for the proper functioning of the Dive Center.
Data and information processing for PADI Certifications.
Education
LICENCIATURA EN DERECHO -
Skills
Team WorkEffort & LoyaltyKnowledge of PADI, SSI standardsAble to perform multiple
choresCommunication and
interpersonal skillsSkills to increase
salesProfessional telephone serviceBilingual (Spanish-English)Use of procedures according to weather conditionsPersonnel managementAbility to make decisions
choresCommunication and
interpersonal skillsSkills to increase
salesProfessional telephone serviceBilingual (Spanish-English)Use of procedures according to weather conditionsPersonnel managementAbility to make decisions
Schedule planning reservations, short, medium and long term
PADI Open Water Diver 16080P9109Group reservations management
Timeline
Reservations & Operations Manager - ScubaTony
12.2018 - 03.2020
Reservations & Office Manager - Blue Magic Scuba
02.2016 - 12.2018
UNAM FES ACATLÀN - LICENCIATURA EN DERECHO,