Rodolfo Ramos
Microsoft Certified Professional
Monterrey,NL
Summary
Microsoft Certified Professional with excellent client oversight, issue resolution and presentation skills, most of the time exceeding performance metrics. Highly effective at juggling multiple tasks and projects at once and thrilled with the idea of working in complex projects.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
6
6
Certifications
2
2
Languages
Work History
Microsoft 365 Admin
Hydal SAPI de CV
San Pedro, Nuevo León
08.2021 - Current
- Identified configuration issues with the tenant, specially OneDrive and SharePoint, performing troubleshooting techniques for remediation.
- Coordinated implementation of Exchange email, Office mobile aplicacations, and Azure domain joined devices.
- Played key role in on-going digital technology design, reevaluation and optimization to keep pace with company growth and acquisitions.
- Manage and enable M365 services for nurses and doctors in hospitals;knowledge workers in corporate, and frontline workers.
- Reviewed violations of computer security procedures and developed mitigation plans for Laptops and PCs joined and registered with Azure Active Directory.
- Upgraded and updated old OS in corporate.
- Enabled security measures for remote work, such as MFA, Azure Conditional Access Policies, Compliance Policies and Data Loss Prevention for Microsoft Teams, Exchange and SharePoint.
- Implemented mail flow rules in Exchange for external communication.
- Designed and implement a JIIT policy for Admin Roles.
- Configured AntiMalware and AntiSpam policies in Security Center for email and URLs.
- Provided training to end users in how to identify phishing.
- Migrated tenant from Basic Authentication to Modern Authentication, and troubleshooted Outlook applications.
- Setup Intune (MDM) configuration and compliance policies.
Microsoft Specialist
Migesa
Monterrey, Nuevo León
09.2018 - 08.2021
- Projects that involve M365, implement/adopt solutions.
- Working closely with inhouse IT deparments in configurations, setup and onboarding of users and devices.
- Recomendations and setup of AAD, users and groups management, data governance, compliance, secure access, PIM and JIIT, retention policies, maintaining information and groups lifecycle.
- Provide training for end users in M365 apps, including PowerAutomate.
- Design training for end users and IT Admins in Office 365 and Azure Active Directory,
Microsoft Licensing Consultant
Arvato Bertelsmann
Monterrey, Nuevo León
02.2016 - 12.2018
- Developed strategies and marketing for customers interested in licensing their business with Microsoft Cloud and On-Premises technologies, such as Exchange Server, Windows Server, System Center, and Office 365 services.
- Enabled schools and businesses located in US and Canada with Microsoft technology.
- Provided Microsoft licensing consultation to business owners and C-Suite.
- Helped design volume licensing programs for businesses including EA, Open Programs, MPSA, Select Plus.
- Coordinated with Microsoft Partners located in customer location to set them up and running with the solutions the business needed.
Education
- Finances
Universidad Regiomontana
Monterrey, Nuevo León 01.2012 - 01.2014
Skills
Systems administration
Microsoft Active Directory
Microsoft Windows expert
Troubleshooting cloud and on-premises enviroments
Mobile Device Management
Bring Your Own Device (BYOD) Management
Information Protection /Security
Certification
Microsoft Certified Professional
Timeline
Microsoft Certified: Information Protection Administrator Associate
11-2021
Microsoft 365 Admin
Hydal SAPI de CV
08.2021 - Current
Microsoft 365 Certified: Enterprise Administrator Expert
04-2021
Microsoft 365 Certified: Security Administrator Associate
10-2020
Microsoft 365 Certified: Fundamentals
03-2020
Microsoft Specialist
Migesa
09.2018 - 08.2021
Microsoft Certified Professional
10-2017
Microsoft Specialist: Designing Volume Licensing
10-2017
Microsoft Licensing Consultant
Arvato Bertelsmann
02.2016 - 12.2018
- Finances
Universidad Regiomontana
01.2012 - 01.2014