Office Package
Cabrera Acuña
Concierge
Los Cabos
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Guest-oriented Concierge offering over two years of experience in hospitality and tourism. Self-starter with strong record of providing valuable service to clients and tourists. Polished Hotel Concierge with exceptional qualifications in hospitality management. Dynamic and personable and well-versed in travel arrangements. Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Concierge
Solmar
Los Cabos
09.2021 - Current
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Arranged for transportation to and from airport, train station and events for visitors.
Manager of Operations
Solmar Resort
Los Cabos
11.2018 - 09.2021
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Introduced new methods, practices and systems to reduce turnaround time.
Front Desk Receptionist
Playa Grande
Los Cabos
11.2017 - 11.2018
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Trained new team members on company procedures, customer service and issue resolution.
- Collected room deposits, fees and payments.
- Used internal software to process reservations, check-ins and check-outs.
Education
High School Diploma -
Centro De Bachillerato Tecnológico E Industrial119
Cd Victoria, Tamaulipas 09.2003 - 09.2006
Master of Arts - Language Arts Teacher Education
Universidad Autónoma De Baja California
Los Cabos 09.2009 - 09.2013
Skills
Vendor interaction
Guest experiences
Reporting capabilities
Guest accommodations
Hospitality service expertise
Cash Handling
Guest services
Quality assurance
Telephone etiquette
Reservations management
Accomplishments
- Microsoft Office a nivel usuario
- Timeshare ware (Programa diseñado para manejo de habitaciones hoteleras)
- Easy Touch (Usado para cargos a huéspedes)- Salto
- Idiomas:
- Inglés: 98%
- Francés: 45%
- Otros Datos de Interés:
- Disponibilidad para viajar.
Software
Opera
Adobe
Timeline
Concierge
Solmar
09.2021 - Current
Manager of Operations
Solmar Resort
11.2018 - 09.2021
Front Desk Receptionist
Playa Grande
11.2017 - 11.2018
Master of Arts - Language Arts Teacher Education
Universidad Autónoma De Baja California
09.2009 - 09.2013
High School Diploma -
Centro De Bachillerato Tecnológico E Industrial119
09.2003 - 09.2006