Calais B. Anguiano

• Directing daily operations at Care Center for 174 skilled nursing beds and a staff of 200.
• 60 bed secure memory care free standing unit
• Developed policies to align procedures with nursing home strategic initiatives and compliance with statutory, regulatory, state and federal guidelines.
• Recruited well-qualified candidates to fill vacancies and offer residents unparalleled care.
• Reduced the use of registry by 100%, reducing registry usage from 80% of staff to zero in 90 days.
• Collaborated with multi-disciplinary staff to improve overall patient care and response times.
• Organizational executive leader during COVID, integrated health care delivery systems with technological innovations while keeping focus on quality of care. Designed digital tools to track visitors and capture vaccine information.
• Administered fiscal operations for A/R, A/P, budget planning, authorizing expenditures and coordinating expense reporting. Ongoing success resulted in annual operating contributions exceeding $2M since hire.

• Responsible for the daily operation of 123-bed skilled nursing facility. Reduced complaint survey activity by 100%, with no substantiated complaint surveys during 2 years as NHA.
• Reduced total number of deficiencies on annual survey.
• Educating, empowering staff to be leaders over their respective departments, cultivating staff growth.
• Conducted bi-weekly meetings with residents and families to discuss quality of care, new initiatives, address concerns.
• increased staff retention, succeeding with 0% turnover in licensed nurses during fiscal year.
• Implemented aggressive community outreach campaign with local hospitals and became a member of the Interagency Health Emergency Local Preparedness committee in Imperial County.

• Interim Administrator for 5-Star, 58 bed skilled nursing and rehabilitation center and CCRC.
• Ensured continuity of care and facility operations while organization sought a permanent administrator for the health care administrator position.
• Researched and developed administrative policies, procedures and guidelines to facilitate operations.
• Prepared the community of upcoming annual survey by conducting audits to maintain compliance with state and federal regulations.
• Assisted corporate office with Payroll Based Journal protocols and reports, overcame overtime and hiring challenges, increased census and mix.
• Worked alongside Executive Director to ensure communication and cooperation between the SNF, memory care and assisted living.

• Regional director fo seven skilled nursing facilities in Northern California, 400+ beds, 600 employees, while positioning the company for sale
• Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
• Worked with management team to develop operational goals aligned with business strategy.
• Set goals and expectations for direct reports using performance review process, holding staff accountable.
• Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
• Reviewed site and department performance to improve quality of services and comply with regulatory requirements.
• Responsible for resolving outstanding A/R collections, increased revenue by auditing and renegotiating vendor contracts
• Hired and trained new Administrator
• Responsible for union negotiations and settlement agreements, working directly with the NRLB

• Owned and operated 52-bed skilled nursing facility as licensed administrator.
• Special Focus facility when acquired, 2 state surveys per year for 2 years, regained state compliance in 14 months.
• Successfully operated business until acquisition in March 2015.

Managed 150-bed skilled nursing facility

Managed two skilled nursing facilities totaling 175 skilled nursing beds.

Managed 99-bed Alzheimer's locked skilled nursing facility

Achieved 100% deficiency free annual state survey

Social Services Director for a 210-bed skilled nursing facility and sub-acute