Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Camila  Romero

Camila Romero

Bachelor’s Degree In Business Administration
Guadalajara

Summary

Dynamic Hotel General Manager with a proven track record at Seward Hospitality Group, excelling in customer communication and problem-solving. Enhanced guest satisfaction through effective team management and CRM proficiency, achieving high service quality. Recognized for adaptability and maintaining confidentiality, fostering long-term client relationships and operational excellence.

Overview

7
7
years of professional experience
1
1
Certification
2
2
Languages

Work History

Hotel General Manager

Seward Hospitality Group
05.2025 - 10.2025
  • Provided exceptional guest service, ensuring a positive and seamless customer experience across all communication channels.
  • Managed and trained front-desk, housekeeping, groundskeeping and customer service teams to deliver professional, solution-oriented support.
  • Resolved customer complaints and inquiries efficiently, maintaining high satisfaction levels and long-term client relationships.
  • Monitored service quality and team KPIs to meet performance targets and company standards.
  • Used reservation and CRM systems to track customer data, analyze feedback, and improve service processes.
  • Collaborated with different departments to ensure smooth operations and client satisfaction.
  • Adapted quickly to changing situations, demonstrating leadership, multitasking, and analytical abilities.

Manager's Assistant

Centenario Grupo Vidriero
01.2019 - 01.2024
  • Assisted the management team with daily operations, scheduling, and client communications, ensuring smooth and efficient workflow.
  • Provided administrative and customer support, handling phone calls, emails, and client inquiries with professionalism and accuracy.
  • Prepared and organized reports, documentation, and presentations for management review.
  • Collaborated with internal departments to resolve customer issues and improve service coordination.

Education

BBA - Economics

Escuela Bancaria Comercial
Guadalajara, Jalisco, Mexico
05.2001 -

Skills

Customer communication

Certification

Managing Talent by University of Michigan

Timeline

Hotel General Manager

Seward Hospitality Group
05.2025 - 10.2025

Managing Talent by University of Michigan

05-2025

Manager's Assistant

Centenario Grupo Vidriero
01.2019 - 01.2024

BBA - Economics

Escuela Bancaria Comercial
05.2001 -
Camila RomeroBachelor’s Degree In Business Administration