CAMILA A. CARVALHO
Customer Service Specialist
El Centro
Summary
Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Retail Associate
Burlington Stores
El Centro
11.2021 - Current
- Engaged 40+ new weekly customers, assessed their needs, and answered questions to ensure a delightful shopping experience
- Collaborated with the managers to help understand which items customers looked for to help increase sales
- Maintained a positive attitude and extensive knowledge of product offerings to direct customers to the merchandise they were seeking
- Recognized as sales associate of the month in February 2021
- Trained all new sales associates on company procedures for checkout, returns, and inventory management
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Store Lead
Everytable
Los Angeles
10.2018 - 03.2020
- Recommended products based on customer preferences, outperforming sales targets by $3K
- Developed opening and closing procedures and daily store operations, including cash handling, inventory count, deposits, crisis management, and shift procedures to improve efficiency
- Tracked inventory and ordered merchandise and supplies according to corporate guidelines to maximize sales and maintain store appearance
- Received and organized new merchandise, checking items against invoices and labeling and pricing products for the salesroom
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Education
Bachelor of Science - Criminal Justice
California State University
Los Angeles, CA 05.2018 - 05.2020
Associate of Arts - Criminal Justice
Imperial Valley College
Imperial Valley, CA 05.2015 - 05.2017
Skills
Performance assessments
undefinedTimeline
Retail Associate
Burlington Stores
11.2021 - Current
Store Lead
Everytable
10.2018 - 03.2020
Bachelor of Science - Criminal Justice
California State University
05.2018 - 05.2020
Associate of Arts - Criminal Justice
Imperial Valley College
05.2015 - 05.2017
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