Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carina Millan

Ogden

Summary

Proven Quality Analyst at Ken Garff with a track record of enhancing customer satisfaction and operational efficiency. Skilled in data analysis and quality improvement, adept at identifying trends and implementing process enhancements. Excelled in auditing and continuous improvement, significantly reducing errors and elevating service quality metrics. Demonstrates strong analytical abilities and a commitment to excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

Quality Analyst

Ken Garff
Mexico
06.2021 - 05.2024
  • Analyzed quality and performance data to support operational decision-making.
  • Created and revised procedures, checklists and job aids to reduce errors.
  • Developed and maintained quality assurance procedure documentation.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Monitored trends in customer feedback data, proactively addressing issues before they escalated into larger problems.
  • Enhanced customer satisfaction by analyzing service quality metrics and identifying areas for improvement.

Education

Desert Pines High School
Las Vegas, Nevada
06.2012

Skills

  • Audit processes
  • Quality Improvement
  • Quality processes
  • Data Analysis
  • Continuous Improvement

Languages

Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Quality Analyst

Ken Garff
06.2021 - 05.2024

Desert Pines High School
Carina Millan