Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Luz Carla Castañeda Andrade

Ciudad Juárez

Summary

To seize the opportunity to join a company where I can develop and strengthen my skills, contribute with my talent, and continue growing both professionally and personally

Overview

1
1
year of professional experience

Work History

Customer Service Representative

DATAMARK
06.2025 - Current
  • Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
  • Assist client based on their needs.
  • Maximised customer satisfaction by resolving service issues promptly.
  • Scheduled new product deliveries.
  • Maintained constant presence at front counter to receive enquiries.
  • Listened to individual complaints with open mind and asked detailed questions to understand issues.

Recruitmen Assistant

North American Production Sharing (NAPS)
08.2024 - 02.2025
  • Prepared interview questions for candidates based on past expertise, job opening requirements and questions relating to positions.
  • Created job descriptions for available openings with all information needed to attract target candidates.
  • Greeted candidates in a warm and friendly manner, generating an excellent first impression of the company.
  • Kept candidate database up to date with relevant information, contact details and experience for later job openings.
  • Assist in coordinating office event
  • Assisted recruitment managers with candidate sourcing and outreach, drafting compelling emails to attract ideal candidates.
  • Reviewed all submitted CVs, shortlisting based on job requirements and hiring manager specifications.
  • Learned to use and interpret Vincere and Hum&Select systems.
  • Conduct candidate sourcing on Indeed for open job positions.
  • Perform employment reference checks for candidates.

Education

BBA - Business

Universidad Tecmilenio
Ciudad Juárez, Mexico
08-2024

Skills

  • Active listening
  • Critical thinking
  • Data entry
  • Customer Service Attitude
  • Proactive
  • Excellent Presentation
  • Advanced English
  • Teamwork
  • Communication
  • Multi-tasking
  • Active listening
  • Proficient in Microsoft Excel (currently completing the course “The Art of Mastering Excel”, in-person format, expected to finish by October 2025)

Languages

English
Advanced (C1)

Timeline

Customer Service Representative

DATAMARK
06.2025 - Current

Recruitmen Assistant

North American Production Sharing (NAPS)
08.2024 - 02.2025

BBA - Business

Universidad Tecmilenio

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Luz Carla Castañeda Andrade