Carla Elizabeth Marquez Santaella
Mexico City
Summary
Motivated and results-oriented professional with 12 years of experience in sales, account management, and administration. Adept at building relationships, achieving sales targets, and adapting to dynamic environments. Possesses excellent communication and interpersonal skills. Seeking to contribute expertise in business development and account management to a successful team.
Overview
19
19
years of professional experience
Work History
Inside Sales Manager
PM Packaging
01.2024 - Current
- Oversee a team of inside sales representatives, providing mentorship, training, and performance management to ensure high levels of engagement, productivity, and accountability
- Cultivate strong client relationships through regular communication and personalized service
- Utilize CRM tools to track and analyze sales performance metrics, providing regular reports and actionable insights to senior management
Sales Specialist
Delta E
01.2018 - 01.2024
- Fostered and managed client relationships, ensuring high levels of customer satisfaction
- Provided tailored technical expertise and solutions to meet specific customer needs, enhancing overall service delivery
- Manage and execute sales demonstrations for the Zund cutting machine, showcasing its capabilities to potential clients and addressing their specific needs
- Present and demonstrate software solutions for Print Factory and EngView, highlighting how these tools can optimize clients' workflows and enhance their operational efficiency
Sales Account Manager
Agfa de México S.A de C.V
01.2016 - 01.2018
- Achieved significant sales growth through targeted lead generation and the cultivation of robust relationships with key accounts
- Implemented CRM and funnel integration strategies to streamline business development processes
- Conducted thorough customer prospecting and qualification to identify and pursue high- potential opportunities
Sales Representative (Sign & Display)
Sun Digital S.A de C.V
01.2011 - 01.2016
- Successfully transitioned from Junior Sales to handle all digital solutions, including HP Indigo Presses Sold HP Scitex Digital Presses and Esko Kongsberg cutting tables, contributing to increase in revenue for the division
- Developed strong communication skills through presenting solutions at trade shows and cultivating long-term client relationships
- Assisted in business development by identifying new sales opportunities and conducting market research
Administrative Advisor
G Martell College Of Music & Audio
01.2008 - 01.2010
- Exceeded monthly and bimonthly enrollment goals through effective student advising and recruitment strategies
- Provided administrative support to students, including course registration, payment processing, and graduation counseling
Assistant
Mexican Federation Of Table Tennis
01.2006 - 01.2007
- Supported the director in organizing logistics for Olympic events by managing athlete documentation and administrative tasks
- Demonstrated strong organizational and attention to detail in ensuring smooth operations during national competitions
Education
Acting Career -
Casazul Artes escénicas Argos de Televisión
12.2011
Skills
- Proficient in Microsoft Office Suite
- Windows OS Proficiency
- Customer Relationship Building
- Account Management
- Customer Service Management
- Sales Development
- Client Support
Languages
Spanish (Native), English (Proficient)
Timeline
Inside Sales Manager
PM Packaging
01.2024 - Current
Sales Specialist
Delta E
01.2018 - 01.2024
Sales Account Manager
Agfa de México S.A de C.V
01.2016 - 01.2018
Sales Representative (Sign & Display)
Sun Digital S.A de C.V
01.2011 - 01.2016
Administrative Advisor
G Martell College Of Music & Audio
01.2008 - 01.2010
Assistant
Mexican Federation Of Table Tennis
01.2006 - 01.2007
Acting Career -
Casazul Artes escénicas Argos de Televisión
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