Carlafernanda Olivares Nevarez
El Paso, Texas,TX
Summary
Experienced with client needs and insurance policy customization. Leveraged bilingual skills to enhance client interactions, through personalized follow-ups and effective communication, significantly boosting customer satisfaction. Skilled in time management and critical thinking. Brings ability to quickly learn industry standards and effectively apply problem-solving skills, while maintaining strong working relationships.
Overview
1
1
year of professional experience
Work History
Agent
Estrada & Associates Insurance
08.2024 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Increased customer satisfaction with personalized follow-up strategies.
Crew Team Member
Chuck E Cheese
12.2023 - 02.2024
- Worked well with teammates and managers.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked cashier.
- Hosted and Served kids birthday parties.
Education
No Degree - Film And Video Production
New Mexico State University
Las Cruces, New Mexico05-2028
High School Diploma -
Franklin HighSchool
El Paso, Texas06.2024
Skills
- Customer Service
- Time Management
- Problem-Solving
- Bilingual
- Creativity and Innovation
- Multitasking and Organization
- Critical Thinking
- Customer follow-up
- Auto insurance
- Customer billing
- Policy changes
- Policyholder communication
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Agent
Estrada & Associates Insurance
08.2024 - Current
Crew Team Member
Chuck E Cheese
12.2023 - 02.2024
No Degree - Film And Video Production
New Mexico State University
High School Diploma -
Franklin HighSchool