Carla Osorio
San Diego
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Access Care Representative
La Maestra Community Health Centers
02.2022 - Current
- Provided outstanding and professional customer service to promote positive patient experience.
- Answer telephones including scheduling appointments and provide information on clinic operations following La Maestra established phone call etiquette.
- Perform call center operator duties as assigned.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Call patients to remind them of scheduled appointments.
- Manage over 50 customer calls per day.
Administrative Assistant
Carla Chavez Farmers Insurance
10.2021 - 02.2022
- Connected with prospective clients to set appointments.
- Generated leads through cold-calling, networking and other outreach methods.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Generated quotes and proposals for clients to match individual needs.
Amazon Flex
Amazon
04.2019 - Current
- Completed more than 1000 on-time deliveries by choosing best and most efficient routes.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
Uber, Lyft Partner
Uber, Lyft
12.2018 - Current
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Helped passengers with luggage, collected fares and politely answered questions.
- Achieved more than 1000 rides with high rating of 4.95
House Cleaner
self employed
11.2018 - 11.2019
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Adhered to professional house cleaning checklist.
- Cleaned 4-5 houses per week.
Courier/Customer Service Cashier
Transportes Tresguerras
08.2016 - 09.2017
- Answered customer inquiries regarding shipments and provided updates on package arrival.
- Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers.
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Managed over 50 customer calls per day as well as interacted with customers in warehouse.
Education
Course - Lean Manufacturing
Management Skills
Mexico 07.2013
No Degree - Industrial Engineering
Instituto Tecnologico De Poza Rica
Mexico08.2011
High School Diploma -
Centro De Bachillerato Tecnologico Ind Y De Serv78
Mexico08.2006
Skills
- Bilingual English/Spanish
- Excellent Customer service skills, administrative front desk
- Cash handling
- High knowledge in Microsoft Word, Excel and PowerPoint
- Average typing skills 50-60 wpm
- Phone Multi lines/ phone etiquette
- Team work
- Self-motivated
- Works well under pressure
- Ability to learn quickly
- Highly organized
- Experience in cleaning and organizing
Timeline
Access Care Representative
La Maestra Community Health Centers
02.2022 - Current
Administrative Assistant
Carla Chavez Farmers Insurance
10.2021 - 02.2022
Amazon Flex
Amazon
04.2019 - Current
Uber, Lyft Partner
Uber, Lyft
12.2018 - Current
House Cleaner
self employed
11.2018 - 11.2019
Courier/Customer Service Cashier
Transportes Tresguerras
08.2016 - 09.2017
Course - Lean Manufacturing
Management Skills
No Degree - Industrial Engineering
Instituto Tecnologico De Poza Rica
High School Diploma -
Centro De Bachillerato Tecnologico Ind Y De Serv78
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