Carlo Herrera Diaz
San Ysidro
Summary
Accomplished [Job Title] skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Line Cook Trainer
Windsor Gardens Of San Diego
03.2022 - Current
- Enhanced kitchen efficiency by streamlining workstations and optimizing workflow processes.
- Consistently maintained high food quality standards by developing and implementing effective training strategies for line cooks.
- Increased customer satisfaction through regular menu updates, taking into account seasonal ingredients and current culinary trends.
- Reduced food waste by implementing inventory management best practices and utilizing creative cooking techniques.
- Developed strong teamwork among staff members with clear communication, delegation of tasks, and fostering a positive work environment.
- Ensured compliance with all health and safety regulations through regular inspections, consistent record-keeping, and staff education on proper sanitation procedures.
- Assisted in the creation of new dishes, testing recipes for flavor balance and presentation appeal before adding to the menu.
Assistant Store Manager
Big 5 Sporting Goods
12.2022 - 03.2023
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
Dietitian Assistant
Barton Memorial Hospital
01.2014 - 10.2022
- Improved patient nutritional health by developing individualized meal plans and providing dietary counseling.
- Assisted dietitians in conducting nutritional assessments for patients, leading to better-informed treatment plans.
- Enhanced patient satisfaction with meal options by collaborating with kitchen staff to design healthy and appetizing menus.
- Educated patients on the importance of proper nutrition, resulting in increased adherence to prescribed diets.
- Streamlined communication between dietitians and kitchen staff, ensuring accurate meal preparation and timely delivery.
- Monitored patient progress regularly, adjusting meal plans accordingly for optimal health outcomes.
- Conducted food service quality audits, maintaining high standards of cleanliness and safety within the facility.
- Managed inventory effectively, reducing food waste while maintaining adequate supplies for diverse dietary needs.
- Increased awareness of special diets among staff members through targeted training sessions and educational materials.
Customer Service Representative
Dominos Pizza Inc.
06.2019 - 11.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Still Working On Certification - Medical Insurance Coding
Southwestern College
National City, California07.2025
No Degree - Red Cross Certification
Lake Tahoe Community College
South Lake Tahoe06.2018
Bachelors - International Relations
Unitesin
Culiacán, Sinaloa, Mexico07.2012
Skills
- Sanitation Procedures
- Recipe Development
- Menu Planning
- Kitchen Management
- Cost Control
- Nutrition Knowledge
- Knife Skills
- Cooking Techniques
- Food Preparation
Affiliations
- Love riding bike, walk and play soccer.
Certification
Serve Safe Certefied
Red Cross CPR certification
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Assistant Store Manager
Big 5 Sporting Goods
12.2022 - 03.2023
Certified Line Cook Trainer
Windsor Gardens Of San Diego
03.2022 - Current
Customer Service Representative
Dominos Pizza Inc.
06.2019 - 11.2021
Dietitian Assistant
Barton Memorial Hospital
01.2014 - 10.2022
Still Working On Certification - Medical Insurance Coding
Southwestern College
No Degree - Red Cross Certification
Lake Tahoe Community College
Bachelors - International Relations
Unitesin
Similar Profiles
Elizabeth DiazElizabeth Diaz
CNA at Windsor Gardens of San DiegoCNA at Windsor Gardens of San Diego
NAVY CAVALTERANAVY CAVALTERA
Director of Business Development at Windsor Cypress Gardens Care CenterDirector of Business Development at Windsor Cypress Gardens Care Center
Mustafa FaisalMustafa Faisal
NA at Derrimut Windsor GardensNA at Derrimut Windsor Gardens