Carlo Estefano Batista
Summary
Committed and professional Service Advisor with over 10 years of automotive industry experience with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service, always self motivated to excel goals and metrics using professional work ethics.
Overview
15
15
years of professional experience
Work History
Automotive Service Advisor
Mossy Nissan Chula Vista
2020.01 - Current
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Followed up with customers to offer additional support and check resolution satisfaction, and follow up from previous service.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
- Excellent communication skills, both verbal and written.
- Improvement of sales goals in the service department and accomplished leadership among the other 7 company branches.
- Improved customer service satisfaction and customer retention.
Recon Technician
Mossy Nissan Of El Cajon
2014.03 - 2019.12
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Improved system performance by conducting regular software updates and hardware upgrades as needed.
- Reduced equipment downtime by swiftly identifying malfunctions and implementing appropriate repair solutions.
- Repaired and replaced worn and damaged components.
- Read and followed technical documentation to complete accurate repairs.
- Analyzed vehicle data using advanced diagnostic equipment.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Performed Pre-Delivery inspection on new model vehicles.
- Skilled at working independently and collaboratively in a team environment.
- Experience with the usage of Consult 3 scan tool.
- Learned and adapted quickly to new technology and software applications.
Assintant Manager
Mcdonalds
2009.03 - 2012.05
- Defined clear targets and objectives and communicated to other team members.
- Increased sales through effective merchandising strategies and targeted promotions.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Monitored security to protect employees, customers and property.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Proven ability to learn quickly and adapt to new situations.
Education
No Degree - Emergency Medical Techician
South Western Collage
900 Otay Lake Rd 07.2013
High School Diploma -
Hilltop High
555 Claire Ave Chula Vista Ca 10.2009
Skills
- Valid Driver's License
- Valid Sales License
- Xtime / Automotive Service Platform
- Exced Service Platform
- Outlook
- Paycom Platform
Timeline
Automotive Service Advisor
Mossy Nissan Chula Vista
2020.01 - Current
Recon Technician
Mossy Nissan Of El Cajon
2014.03 - 2019.12
Assintant Manager
Mcdonalds
2009.03 - 2012.05
No Degree - Emergency Medical Techician
South Western Collage
High School Diploma -
Hilltop High
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