CARLOS ALBERTO CORTES NIETO
Customer Service Repersentive, Appointment Setting , Tech Support
GUADALAJARA
Summary
Developed valuable skills in fast-paced sales environment, focusing on building customer relationships and driving promotional campaigns. Demonstrated success in appointment setting, lead generation, and effective communication. Seeking to transition into new field and leverage these transferable skills to contribute to dynamic team.
Overview
9
9
years of professional experience
14
14
years of post-secondary education
2
2
Languages
Work History
Appointment Setting
SOLVE ENERGY
03.2024 - Current
- Appointment setting
- Cold calling
- Lead generation
- Sales
- Mass email / SMS
Appointment Setting
Triangle Construction
08.2022 - 03.2024
- Appointment setting
- Cold calling homeowners
- Sales
- Offering home renovations
Customer Service
SUPPORT SERVICES GROUP
01.2022 - 06.2022
- Company Overview: SAKS OFF 5TH
- Offering Exceptional Customer service to Saks Clients
- Gift Card Redeem
- Sales
- Exchanges
- Refunds
- SAKS OFF 5TH
ISN - Software Upgrades
PORCH
06.2021 - 04.2022
- Providing software upgrades for home inspectors
- Cold calling
- Lead generation
- customer service
- sales
Derek E-commerce
CALL GURUS
03.2019 - 01.2020
- Providing them with an online business
- Outbound calling
- Credit Repair
- Voice, Web verifications
- Business development executive
- Promoting products with business, companies grow benefits
- Car Insurance - getting clients on better car insurance coverage
- Comcast - selling phone and security systems
- Upgrading packages
- Health Insurance Upgrades
CUSTOMER SERVICE
WIPRO
10.2018 - 12.2019
- Representative for citibank for different account matters
- Submitting travel suppressions
- Completing money transfers
- Account balance assistance
- Credit card
- Retail
- Receiving amazon complaints of lost packages
- Submitting refunds
- Providing credits or credit cards
- Removing or adding card information on their accounts
Subject Matter Expert
TATA CONSULTANCY
11.2017 - 09.2018
- Company Overview: CORELOGIC
- Head of crediting
- Working directly with client
- Improving metrics and customer relations
- Trainings
- CORELOGIC
TECHNICAL SUPPORT
TELETECH
01.2016 - 09.2017
- Troubleshooting different kind of issues that would occur
- Submitting trouble tickets when situation was no longer solvable
Education
High School Diploma -
RCB MEDICAL ARTS ACADEMY
GLENDALE, ARIZONA 05.2001 - 06.2015
Skills
- POWERPOINT
- WORD
- EXCEL
- FLEXIBILITY
- PROFICIENCY
- ACTIVE LISTENING
- ORGANIZATION
- PATIENCE
- PROBLEM SOLVING
Timeline
Appointment Setting
SOLVE ENERGY
03.2024 - Current
Appointment Setting
Triangle Construction
08.2022 - 03.2024
Customer Service
SUPPORT SERVICES GROUP
01.2022 - 06.2022
ISN - Software Upgrades
PORCH
06.2021 - 04.2022
Derek E-commerce
CALL GURUS
03.2019 - 01.2020
CUSTOMER SERVICE
WIPRO
10.2018 - 12.2019
Subject Matter Expert
TATA CONSULTANCY
11.2017 - 09.2018
TECHNICAL SUPPORT
TELETECH
01.2016 - 09.2017
High School Diploma -
RCB MEDICAL ARTS ACADEMY
05.2001 - 06.2015
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