Carlos Alberto Lazaro Torres

Provide administrative support to Strata Managers in the day-to-day operations of managing residential and commercial strata properties. Assist with organizing and coordinating meetings, including annual general meetings (AGMs) and Council, ensuring timely distribution of notices and agendas. Filing of property records such as contracts, letters, and invoices. Manage and update strata databases, ensuring that all property information is up to date.

I also functioned as a General Virtual Assistant to a Property Management Group where I served as a helpful assistant to all office staff including the Accountant, Property Manager, and Maintenance Manager. I was the first point of contact for tenants and potential applicants over the phone and by email.

Providing receptionist services to a wide range of Law Firms and Small businesses. These ranged from taking messages, scheduling appointments, taking payments, and providing outstanding customer service

I held multiple positions within the company, mainly focused on the Training Department. Below is the list of all positions I held within Alorica.

TRAINER

Teaching New Hires the company or clients product in order for them to assist customers. Develop training presentations and classes for tenure agents as refreshers and cross trainings to different lines of business. Teach different lines of business within the Amazon Campaign both in English and in Spanish including Retail and Credit Card Services in Phones, Chats and Email contacts. I Moved to a different city to open a new site, being the Lead Trainer and POC in Puebla for Latin America

Production Team Lead

Floor Supporting Tenure agents already on Production Floor. Taking escalation calls as a supervisor for all of the production floor and personally coaching outliers to improve their metrics.

OJT Supervisor

Supervise a team of new hires that are transitioning to the On the Job Training portion of Training. As well as being in charge of the OJT Floor Support team that assist them during that time.

File reports regarding the New Hire's performance and work on coaching plans during the two weeks they are with us in OJT. Identify agents' Strong Points and Areas of Opportunities in order to pass the information over to their Production Supervisors. Introduce the new hires to their Production Staff members and teammates.

On the Job Training Floor Support

Providing "Floor Support" to new hire agents that are transitioning to the On the Job Training portion of Training which consists of them taking calls. Our job was to assist them with any doubts they would have in real-time, as well as live listening to their calls to provide real-time coaching.

Customer Service Agent

Providing customer service for customers with lost or missing packages from Amazon.com. Offering help and provision of self-service options while at the same time maintaining an excellent customer experience.

Provided Customer Support for clients with issues regarding cellphone services for T-Mobile