Carlos Alberto Rodríguez
MIAMI
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
32
32
years of professional experience
Work History
Elections Support Specialist
Miami Dade County Elections
09.2024 - 11.2024
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
Liberty Marine USA Corp
General Manager
10.2018 - 12.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
General Manager
ATLANTIC MARINE SERVICES, C.A
07.2010 - 07.2018
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Operations Manager
Poseidon Services, SA
01.1998 - 01.2010
- Founder employee of Poseidon Puerto la Cruz office
- Manage Daily operations of vessel's activities
- Coordinate with authorities for entering/clearing vessels
- Advise customers on vessel's activities
- Meet customer requirements for each vessel particulars
- Provide proactive, complete, and timely communication
- Maintain proper accounting and documentation, generate port costs estimates and ensure adequate funding to this branch office to cover vessel expenses while in port
- Maintain vendor relationships to obtain services at optimal performance and pricing levels
- Supervise agents handling vessels, to ensure proper operations and provide growth and leadership opportunities
- Evaluate and supervise a team of 6 boarding agents performance
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
Operations Manager
Servicios Navieramar
01.1996 - 01.1998
- Same as above responsabilities
- Supervised 6 employees in team based environment
- Started as Boarding agent and promoted to Operations Manager on 1.996
Boarding Agent
Vensport Puerto la Cruz
01.1995 - 01.1996
- Handle daily vessel operations
- Scheduling and coordinating vessel movements
- Setting up, pilots tugs, launch boats, delivery of stores, bunkers, etc
- Prepare cargo documents (cargo manifests, statement of facts, stow plans, bills of lading, etc) as well as all required government forms for entering/clearing of vessel, cargo and crew
- Attend the vessel on arrival and sailing from the terminals
- Communicate/Update owners, charterers, vessel, port authorities and terminals concerning vessel's schedule, conditions, etc
Barcelona Airport Station Supervisor
Avis Rent a Car
01.1993 - 01.1995
- Implemented processes and procedures; ensured processes are followed and identified areas for improvement
- Met monthly collection goals
- Managed all associates; schedules, performance and reviews
- Handled customer and corporate issues with a quick response time
- Responded to corporate wide e-mail requests regarding questionable files and responded to all voicemail messages within 24 hours
- Audited associate workflow for accuracy and collection potential
- Audited diaries and ensured calls are being made according to procedures
- Audited phone calls to ensure calls are being handled effectively and expediently
- Notified the Assistant Manager of damage recovery operations of any breakdown on procedures
- Discussed negative trends in the market (i.e
- Bad rentals, employee losses, etc.) and developed counter-measures with the regional and corporate management teams
Education
High School Certificate -
Juan Vicente Bolivar y Ponte
Uncompleted - Business Administration
University of Minnesota
Skills
- Employee relations and conflict resolution
- Management
- Policies and procedures implementation
- Performance monitoring
Personal Information
- Number of Children: 2
- Date of Birth: 09/03/62
- Marital Status: Married
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Elections Support Specialist
Miami Dade County Elections
09.2024 - 11.2024
Liberty Marine USA Corp
General Manager
10.2018 - 12.2023
General Manager
ATLANTIC MARINE SERVICES, C.A
07.2010 - 07.2018
Operations Manager
Poseidon Services, SA
01.1998 - 01.2010
Operations Manager
Servicios Navieramar
01.1996 - 01.1998
Boarding Agent
Vensport Puerto la Cruz
01.1995 - 01.1996
Barcelona Airport Station Supervisor
Avis Rent a Car
01.1993 - 01.1995
High School Certificate -
Juan Vicente Bolivar y Ponte
Uncompleted - Business Administration
University of Minnesota
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