Carlos Alejandro Salgado Irigoyen
Mexico City
Summary
Customer-focused professional experienced in supporting clients' needs, driving product adoption, and fostering customer loyalty. Known for strong communication skills and problem-solving capabilities. Demonstrated success in managing complex customer issues, implementing effective solutions, and contributing to team objectives. Significant impact on customer retention and satisfaction through proactive relationship management.
Overview
2
2
Languages
1
1
Certification
10
10
years of professional experience
Work History
Customer Success Representative
Nutanix
Mexico City
11.2024 - Current
- Facilitated customer onboarding and training for Nutanix products via bootcamps, webinars, and workshops.
- Drove product adoption and value through effective customer engagement strategies.
- Managed renewal processes and conducted forecasting and progress checks, ensuring high customer satisfaction.
- Developed comprehensive plans to promote Nutanix product adoption among customers.
- Coordinated resolution of post-sale issues with engineering and services teams, enhancing user experience and satisfaction.
- Cultivated strong customer relationships through development of long-term strategic plans aligned with their goals.
- Provided technical support to assist customers in leveraging Nutanix solutions effectively.
- Coached team members on best practices to optimize performance in a fast-paced environment.
Account Development Representative
MongoDB
Mexico City
05.2022 - 11.2024
- Identified high-potential businesses to support MongoDB's growth objectives.
- Engaged IT and business decision-makers through targeted telephone and email outreach.
- Collaborated with sales team to develop and implement targeted inbound and outbound campaigns.
- Scheduled qualified discovery meetings for sales team using MEDDICC framework.
- Cultivated early-phase opportunities to strengthen future sales pipeline.
- Established strong partnerships with marketing team and account executives to drive business wins.
- Updated lead and prospect activity in Salesforce for effective management.
- Developed comprehensive knowledge of sales and product features.
Sales and Customer Service
SERTEI Soluciones
Chihuahua
05.2021 - 12.2021
- Managed accounts for various clients, both local and national.
- Identified and engaged champions within IT departments to drive consulting sales and solutions.
- Presented company portfolio to uncover business opportunities using BANT and other sales methodologies.
- Utilized CRM SAP to enhance customer relationship management.
- Developed marketing pipelines and utilities to enhance customer engagement.
- Coordinated with marketing department to align brand and campaign initiatives through effective communication.
- Participated in collaborative partner activities with key brands to strengthen business relationships. with leading brands including Dell, Arcserve, Sophos, HP, Veeam, VMware, Microsoft, ESET, and Azure.
- Pursued ongoing learning in technologies such as cloud backups, hyper-convergence, server configurations, and cybersecurity.
Materials Buyer
Philips Inc.
Camargo
11.2016 - 12.2020
- Managed procurement of sheet metal and stamping parts from local suppliers Manesa and Cadisa.
- Executed inventory control measures with monthly monitoring to maintain accuracy and support procurement decisions.
- Conducted MRP analysis to optimize purchasing decisions and resource allocation.
- Developed cost-saving projects that improved operational efficiency and contributed to reduced expenses.
- Issued daily purchase orders, BOs, and TOS to maintain supply chain continuity.
- Facilitated daily supplier communications in English and Spanish through emails, calls, and teleconferences to ensure clarity and timely responses.
- Ensured compliance with customs documentation requirements (NAFTAs).
- Collaborated with production teams in daily meetings to align on production schedules.
Education
Bachelor's Degree - Computer Systems and Business Administration
College
Chihuahua, Mx01-2006
High School -
St Mary’s High School
Independence, Mo01-2001
Skills
- Customer onboarding
- Customer engagement strategies
- Customer relationship management (CRM)
- Salesforce management
- Sales expertise
- Business development
- Product knowledge
- Product marketing
- Customer retention tactics
- Strategic planning
- Research and trend analysis
- Problem solving
- Time optimization
- Multitask management
- Cross-functional collaboration
- Verbal and written communication
- Persuasive communication
- Interpersonal skills
Projects
- 2011, BIC Competition with a Customer Service project to increase our CCSD (Customer Committed Ship Dates)
- 2014, VSM (Value Stream Map) working along with main sheet metal supplier MANESA, to increase communication skills, and create a new work plan as far as purchasing material and forecasting processes.
Languages
English
Proficient (C2)
C2
Spanish
Native
Native
Certification
- APICS Supply Chain
- Strategic Communication
Timeline
Customer Success Representative
Nutanix
11.2024 - Current
Account Development Representative
MongoDB
05.2022 - 11.2024
Sales and Customer Service
SERTEI Soluciones
05.2021 - 12.2021
Materials Buyer
Philips Inc.
11.2016 - 12.2020
Bachelor's Degree - Computer Systems and Business Administration
College
High School -
St Mary’s High School