Carlos Amezola
Tijuana, Baja California
Summary
Organized and dependable candidate successful contributed at multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Candidate have good skill for learning and passion for IT and software developing.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Integon
Tijuana, Baja California, Mexico
09.2023 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Collections Agent
Universal Contact Center
Tijuana, Baja California, Mexico
07.2021 - 09.2023
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Delivered services to customer locations within specific timeframes.
- Achieved performance goals on consistent basis.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Collaborated with various departments to ensure accurate billing information and resolve any discrepancies promptly.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Demonstrated adaptability by effectively managing diverse range of accounts.
- Used skip tracing and other techniques to locate debtors.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Analyzed customer financial records to determine appropriate payment plan.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Negotiated to collect balance in full.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
Receptionist
City Express Services
Tijuana, Baja California, Mexico
01.2019 - 08.2019
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Knowledge in Microsoft Office (Word, Excel, PowerPoint, Paint)
Education
System Engineer - Informatic, Software Developing
UNEA
Tijuana, Baja California, Mexico12.2027
High School Diploma -
Cobach Ruben Vizcaino Valencia
Tijuana, Baja California, Mexico08.2018
Skills
- Attention to Detail
- Organizational Skills
- Fluent in (english and spanish)
- Microsoft Office
- Excellent Communication
- Hardware Evaluations
- Customer service expert
- Application installations
- Computer Diagnostics
- Hardware diagnostics
- Software configuration
- Collaborative Team Player
- Friendly and Patient
- Problem-Solving
Timeline
Customer Service Representative
Integon
09.2023 - Current
Collections Agent
Universal Contact Center
07.2021 - 09.2023
Receptionist
City Express Services
01.2019 - 08.2019
System Engineer - Informatic, Software Developing
UNEA
High School Diploma -
Cobach Ruben Vizcaino Valencia