Carlos Andres Tenorio Carrillo
Morelia, Michoacan
Summary
As a seasoned professional in customer service and sales, providing a wealth of experience to the table, excelling in English, Spanish, Italian, and French communication. Proficiency lies in establishing and nurturing customer relationships, driven by a keen understanding of diverse needs. With a proven track record in problem-solving, ability to navigate challenges swiftly and effectively. Commitment to excellence is underscored by an unwavering attention to detail, ensuring that every customer interaction is not only satisfactory but exceeds expectations. Leveraging strong communication and interpersonal skills, dedicated to providing superior customer service, creating a positive and lasting impact on clients across linguistic and cultural boundaries.
Overview
12
12
years of professional experience
Work History
Independent Carrier Contractor
Forward Air/Home Depot
10.2017 - 09.2023
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Loaded truck with 14-18 daily deliveries and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Unit testing after proper installation.
Financial Consultant
National Bank of, Public Works and Services
05.2014 - 12.2016
- Development Key Performance indicators dashboard.
- Bring clarity for the more than 200 projects that lacked financial transparency; to continue with the credit process.
- Assisted walk-in traffic with identifying financial needs and goals to provide customized solutions.
- Worked with clients to support understanding of rationale and details of financial strategies.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
- Studied financial documents to identify potential areas needing improvement.
- Analyzed financial needs of clients and developed tailored strategies to meet goals.
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Assisted clients with preparing financial plans, conducting investment research, and completing trades and transactions to assess and meet financial goals.
Customer Support & ServiceManager
Hewlett Packard of México
06.2011 - 06.2013
- Corporate Sales of computer equipment + Updating web pages for corporations in agreement with HP
- Resolved customer complaints in professional and timely manner.
- Managed over 30 incoming emails and calls per day from inside sales representatives (ISR).
- Renewal and creating virtual buying and selling corporate contracts
- Hired, trained and supervised team of service staff members to meet business goals.
- Promotion of Demos to determine future purchases
- Monitored inventory levels and placed orders to replenish stock.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
Bachelor of Engineering - Industrial Engineering
Universidad Autonoma De Guadalajara
Guadalajara; Jalisco Mexico.12.2010
Skills
- Problem-Solving
- Attention to Detail
- Strong communication and interpersonal abilities
- Ease of learning
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
French
Advanced (C1)
Additional Information
- Training in Stainless Steel
- Knowledge of electronic materials and devices
- Programming language (C++)
- Valid Driver's License
Timeline
Independent Carrier Contractor
Forward Air/Home Depot
10.2017 - 09.2023
Financial Consultant
National Bank of, Public Works and Services
05.2014 - 12.2016
Customer Support & ServiceManager
Hewlett Packard of México
06.2011 - 06.2013
Bachelor of Engineering - Industrial Engineering
Universidad Autonoma De Guadalajara
Similar Profiles
Sean TaylorSean Taylor
Independent Contract Driver at Forward Air CorpIndependent Contract Driver at Forward Air Corp
Ryen EllingerRyen Ellinger
Cargo Handler at Forward AirCargo Handler at Forward Air
Kemar TurnerKemar Turner
Forklift-operator at Forward AirForklift-operator at Forward Air