Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Carlos Argote

Carlos Argote

Tijuana

Summary

Experienced engineering professional with network infrastructure, technical support, and project coordination expertise. Strong leadership, problem-solving, and analytical skills. Committed to delivering efficient and reliable solutions. Passionate about fostering collaborative environments for continuous improvement and team success.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Project Engineer Assistant

Safety NetAccess Inc.
07.2024 - Current
  • Support the deployment and management of Hilton hotel network projects.
  • Prepare documentation for both new and existing properties.
  • Liaise with vendors to gather project-critical data and initiate RMA cases.
  • Collaborate with Project Managers and Engineers to coordinate installations.
  • Build and configure Meraki dashboards according to Hilton standards.
  • Set up wireless/wired configurations for Hilton TV solutions.
  • Conduct audits on completed installations to ensure compliance and quality.

Technical Support Engineer

Calltek Inc.
05.2023 - 07.2024
  • Led Telco installations and remote support via Microsoft Teams, text, and phone.
  • Provided technical guidance to on-site field technicians.
  • Documented support tickets with detailed issue resolution steps and timelines.
  • Maintained a knowledge base for recurring issues and troubleshooting procedures.
  • Collaborated with brand engineers to complete testing and implementation.

Network Engineer

Calltek Inc.
12.2022 - 05.2023
  • Acted as escalation point for NOC Help Desk and Monitoring teams.
  • Trained and mentored NOC team members to enhance technical skills.
  • Resolved complex network issues, focusing on prompt resolution or escalation.
  • Configured network equipment including Cisco, Brocade, and HP switches.
  • Managed firewall setups using ASA, WatchGuard, and Pfsense solutions.
  • Leveraged site knowledge to ensure efficient outage management.

Education

Bachelor of Engineering - Electrical & Electronics Engineering

Instituto Tecnologico De Tijuana
Tijuana, Baja California
08-2024

Skills

  • Network Configuration & Troubleshooting
  • Project Coordination & Documentation
  • Quality Assurance & Data Analysis
  • Client & Vendor Relationship Management
  • Technical Support & Field Operations
  • Leadership & Team Training
  • Meraki & Cisco Technologies
  • Reporting & Administration
  • Analytical thinking

Certification


  • Cambium Networks cnMaestro - Certified Administrator | Dec 2020 - Dec 2022
  • Cisco Meraki:
  • ECMS1 - Certified Meraki Network Operator | Nov 2018
  • Meet Meraki: Platform + Products | Jul 2024
  • Implementing Cloud Switching & Wireless | Jul 2024
  • Securing the Cloud Network | Jul 2024


Languages

Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Project Engineer Assistant

Safety NetAccess Inc.
07.2024 - Current

Technical Support Engineer

Calltek Inc.
05.2023 - 07.2024

Network Engineer

Calltek Inc.
12.2022 - 05.2023

Bachelor of Engineering - Electrical & Electronics Engineering

Instituto Tecnologico De Tijuana

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Carlos Argote