Carlos Carmona Hernández
Unqualified Systems Engineer
Zitácuaro
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Knowledgeable and dedicated customer service professional with extensive experience in systems technicians industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
11
11
years of post-secondary education
Work History
Supervisor
Servicios de Operación y Administración SA de CV (SAOSA)
1 2018 - 1 2022
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
Administrador de Sistemas
Ayuntamiento Municipal de Zitácuaro
01.2008 - 01.2018
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
- Worked with users to determine areas of technology in need of improved usability.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Increased efficiency in the workplace by ensuring seamless integration of new applications into existing systems.
Vendedor a detalle
Grupo BIMBO
01.2006 - 01.2008
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Implemented effective sales strategies to maximize revenue generation.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
Education
Instituto Tecnológico De Zitácuaro
Zitácuaro, Michoacán 01.1999 - 05.2003
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Preparatoria Federal por Cooperación PREFECO Melchor Ocampo
01.1996 - 05.1999
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Secundaria federal n 2
01.1993 - 05.1996
Skills
Staff Management
Operations Management
Process Improvement
Strategic Planning
Inventory Control
Staff Discipline
Employee Motivation
Goal-Oriented
Complex Problem-Solving
Priority management
Negotiation
Process Monitoring and Improvement
Policy Enforcement
Inventory Oversight
[Software] experience
Teamwork and Collaboration
Time Management
Problem-Solving
Self Motivation
Team Collaboration
Excellent Communication
Team building
Adaptability and Flexibility
Attention to Detail
Reliability
Analytical Thinking
Problem-solving aptitude
Continuous Improvement
Interpersonal Communication
Additional Information
Soy una persona la cual le gusta estar activa, me gusta la participación y ser competitivo, me gusta el deporte, practico ciclismo de montaña, tengo 2 hijos, Carlos Carmona Herrera y Mayte Carmona Miranda de 18 y 10 años de edad. Actualmente tengo 43 años, tengo experiencia en ventas, en soporte pero no me cierro a nuevas oportunidades de aprendizaje.
Leadership Experience
- Soy proactivo, siempre dispuesto a servir, no me cierro a trabajar horas extras ni cubrir a compañeros por lesión
- Enfermedad, Siempre dispuesto a aprender algo nuevo y compartir los conocimientos ya adquiridos.
Timeline
Administrador de Sistemas
Ayuntamiento Municipal de Zitácuaro
01.2008 - 01.2018
Vendedor a detalle
Grupo BIMBO
01.2006 - 01.2008
Instituto Tecnológico De Zitácuaro
01.1999 - 05.2003
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Preparatoria Federal por Cooperación PREFECO Melchor Ocampo
01.1996 - 05.1999
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Secundaria federal n 2
01.1993 - 05.1996
Supervisor
Servicios de Operación y Administración SA de CV (SAOSA)
1 2018 - 1 2022
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