CARLOS CASILLAS
Transportation Coordinator
Zapopan, Jalisco
Summary
Highly motivated professional with over 6 years of experience in logistics and transportation. Expertise in global logistics and process optimization, leveraging assertive communication and problem-solving skills. Successfully improved operational time management by 50% and reduced transportation costs in a large company through automatization solutions. Seeking opportunities to apply expertise to drive success in a forward-thinking company.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Transportation Coordinator
Geodis/Rapido Solutions
09.2022 - Current
- Monitor freights to prioritize timely pickups and deliveries for clients with high volume using excel and SAP knowledge to analyze and reduce tracking time.
- Prepare and present comprehensive performance reports to drive continuous improvement initiatives that lead to 25% reduction of late deliveries.
- Participated in special optimization program to enhance overall tracking process, which increased productivity 100%.
Customer Support Associate
Tata Consultancy Services
08.2020 - 09.2022
- Answered customer queries regarding billing problems for Southern California Edison using SAP and VoIP software.
- Provided solutions that fit individualized situations regarding invoices and payment plans that avoided 70% customers loosing service.
- Managed 80 calls and requests every day in order to meet KPIs
Regional Operation Manager
Transportes, Nuuk
01.2013 - 01.2016
- Liaised with companies to transport temperature-controlled pharmaceuticals closing 3 deals to deliver in to governmental facilities.
- Negotiated with providers to increase 14% annual profit.
- Prepared and presented delivery reports internally and to clients.
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
Education
Formación Principiante En Programación -
UbicaciónOracle Next Education
Brazil 01.2023 - 05.2023
Some College (No Degree) - Economics
Universidad Autónoma De GuadalajaraUniversidad
Zapopan 01.2013 - 05.2016
Skills
Process optimization
Timeline
Formación Principiante En Programación -
UbicaciónOracle Next Education
01.2023 - 05.2023
Transportation Coordinator
Geodis/Rapido Solutions
09.2022 - Current
Customer Support Associate
Tata Consultancy Services
08.2020 - 09.2022
Regional Operation Manager
Transportes, Nuuk
01.2013 - 01.2016
Some College (No Degree) - Economics
Universidad Autónoma De GuadalajaraUniversidad
01.2013 - 05.2016
Activities
Oracle Next Education - Formación Principiante en Programación, 2023
Similar Profiles
Mario PelayoMario Pelayo
Customer Service Team Lead at Rapido SolutionsCustomer Service Team Lead at Rapido Solutions
MIGUEL ANGEL O´BRIEN TALAVERAMIGUEL ANGEL O´BRIEN TALAVERA
Operations Support-Truckload at Rapido Solutions - BluegraceOperations Support-Truckload at Rapido Solutions - Bluegrace
Ashley Irazú Ocampo BarraganAshley Irazú Ocampo Barragan
Order Processor at Rapido Solutions GroupOrder Processor at Rapido Solutions Group